Certified Stakeholder Management Professional (Csm-Pro)

learn the best practices, tools, and techniques for managing stakeholder relationships to navigate organizational change

What you'll learn

Plan change management activities around stakeholder needs

Identify conflict and select conflict resolution strategies

Analyze the role of stakeholders and their needs for communication and support

Identify different types of stakeholders

Requirements

No Pre requisite is needed . Sound English knowledge is required to take this course

Description

About the Certified Stakeholder Management Professional (CSM-Pro) courseWelcome to the Stakeholder Management course! This comprehensive training program provides an in-depth understanding of stakeholder management approaches and techniques. Combining theoretical models with practical advice, you'll learn the best practices, tools, and skills for effectively managing stakeholder relationships.Throughout the course, you'll gain insights into strategies for identifying different stakeholder groups and individuals, analyzing their characteristics and expectations, fostering collaboration, and supporting stakeholders through organizational change. The content is delivered by a certified business analysis professional and industry expert with extensive experience in corporate project environments.The course is divided into four modules, each focusing on crucial aspects of stakeholder management:1. Module  1: Identify stakeholders - This module explores strategies for identifying stakeholders, understanding their roles, and differentiating between various stakeholder types. You'll also participate in a stakeholder mapping workshop to enhance your skills in this area.2. Module 2: Stakeholder analysis - Here, you'll learn techniques for analyzing stakeholders in detail. This includes creating stakeholder registers, conducting RACI (Responsible, Accountable, Consulted, Informed) analyses, utilizing influence-impact matrices, and understanding stakeholder attitudes through models like SCARF and DISC.3. Module 3: Stakeholder collaboration - This module delves into effective collaboration with stakeholders. You'll learn structured collaboration techniques, such as the LISTEN model, and explore concepts like the transparency-trust cycle and relationship building. Additionally, you'll discover effective written communication patterns and strategies for managing conflicts that may arise.4. Module 4: Change support - In the final module, you'll understand why people often struggle with change and explore strategies for managing change within an organization. You'll learn how to plan and implement change management activities tailored to meet stakeholder needs. A change planning workshop will further reinforce your knowledge in this area.Enroll and become the stakeholder management expert in a corporate environment.

Overview

Section 1: Introduction

Lecture 1 1. Introduction to the course

Section 2: Identify Stakeholders

Lecture 2 Who is a stakeholder

Lecture 3 Types of stakeholders

Lecture 4 Stakeholder identification techniques

Lecture 5 Stakeholder mapping workshop

Section 3: Analyze stakeholders

Lecture 6 Stakeholder register

Lecture 7 RACI analysis

Lecture 8 Influence-impact matrix

Lecture 9 Stakeholder attitudes

Lecture 10 SCARF model

Lecture 11 DISC analysis

Section 4: Collaborate with stakeholders

Lecture 12 Structured collaboration

Lecture 13 LISTEN model

Lecture 14 Transparency-trust cycle

Lecture 15 Effective relationship building

Lecture 16 Written communication patterns

Lecture 17 Conflict management

Section 5: Change support

Lecture 18 Why do people struggle with change?

Lecture 19 Managing change

Lecture 20 Planning organizational change

Lecture 21 Change planning workshop

Project Managers: Enhance your ability to effectively engage and manage stakeholders throughout the project lifecycle.,Business Analysts: Gain valuable insights into stakeholder analysis and communication strategies to drive successful business outcomes.,Change Management Professionals: Learn how to facilitate smooth transitions and garner stakeholder support during organizational changes.,Leaders and Executives: Develop a strategic understanding of stakeholder management to drive organizational success and stakeholder satisfaction.,HR Leaders: Equip yourself with the skills to manage employee and management relationships, fostering a positive organizational culture and employee engagement through effective stakeholder management.