Tips to Work with Difficult People
Tips to Work with Difficult People
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 16m | 63.8 MB
Instructor: Emily Anhalt
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 16m | 63.8 MB
Instructor: Emily Anhalt
In this course, learn practical tools and strategies for navigating and transforming difficult interactions and relationships in professional settings. Dr. Emily Anhalt shows you how to shift your perspective from focusing on difficult people to addressing difficult behaviors, manage your own reactions, use empathy to foster better communication, and create effective action plans. Join Emily in this course to gain the skills to handle challenging situations with confidence and empathy.
Learning objectives
- Reframe perspectives to focus on addressing difficult behaviors rather than labeling individuals.
- Track and manage personal triggers to foster thoughtful responses instead of immediate reactions.
- Utilize empathy to shift from judgment to curiosity, enhancing understanding and connection.
- Build trust and proactively prepare for potential challenges to ensure smoother interactions.
- Set and uphold boundaries while creating collaborative action plans for mutual growth and resolution.
Tips to Work with Difficult People
