ITIL Intermediate Certification Companion Study Guide
ITIL Intermediate Certification Companion Study Guide by Helen Morris
English | 2017 | ISBN: 1119012244 | EPUB | 720 pages | 5.7 Mb
Information Management
English | 2017 | ISBN: 1119012244 | EPUB | 720 pages | 5.7 Mb
Information Management
The ITIL Intermediate Certification Companion Study Guide provides 100% coverage of all four ITIL v3 Service Capability exams, based on the 2011 syllabus: Operational Support and Analysis; Planning, Protection and Optimization; Release, Control, and Validation; Service Offerings and Agreements. Understand each area of the syllabus through detailed instruction on all concepts and process areas. Specific syllabus elements are illustrated with real-life examples, and critical terms are highlighted to emphasize their importance on the exams. Clear, concise language helps you fully grasp the fundamentals, and linking concept to practice helps you understand the importance of what you're learning in real IT service scenarios.