Udemy - ITIL® Foundation: COMPLETE ITIL® Foundation Exam Training

Get Ready for ITIL Foundation Exam
Learn theoretical concepts with real-world examples
Test yourself with a FULL ITIL Exam at the end of the course
Get prompt answers & support from the instructor within 24 hours!
Participate in active discussions with other ITIL candidates & participants became ITIL.
Get downloadable handouts and materials during course
Get special offer to my other courses
You do not have to pay a lot for ITIL training. By taking this course, you will have life-time access to ITIL course and you will enroll in the training based on your schedule anywhere and anytime you wish.

This course includes concepts of IT Service Management (ITSM). By taking this course, you will be very well prepared for ITIL Foundation Exam. This course tells the theoretical concepts of IT service management in detail as other ITIL courses. What differs this course from other ITIL courses is its examples and real-life samples for the concepts described during the course.

YOU WILL BE ABLE TO UNDERSTAND THE IT SERVICE MANAGEMENT CONCEPTS EASILY WITH REAL-LIFE EXAMPLES.

In each section, information and definition of the topics are covered and followed by real-life examples in order to illustrate the concepts better.

This course covers 5 ITIL Service Lifecycle Stages and processes associated with each service lifecycle stage

5 ITIL Service Lifecycle Stages:

Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement (CSI)
Service Strategy Processes:

Strategy management for IT Services
Service portfolio management
Financial management for IT services
Demand management
Business Relationship Management
Service Design Processes:

Design coordination
Service catalogue management
Service level management
Availability management
Capacity management
IT service continuity management
Information security management
Supplier management
Service Transition:

Transition planning and support
Change management
Service asset and configuration management
Release and deployment management
Service validation and testing
Change evaluation
Knowledge management
Service Operation:

Event management
Incident management
Request fulfillment
Problem management
Access management
Service Operation:

Seven-step improvement process
Besides, course also provides tips and tricks for passing the ITIL Foundation Exam.

Note: If you are a PMP, you can submit 10 PDUs by enrolling in this course.

Here are some reviews from the participants enrolled in this course. (Click on reviews to see full list of reviews)

"Resit teaches the course very well. He corrrelates the IT service management theories with practical implications very well. The structure of the course makes the course easily followable. I recommend this course for every IT service management professional." - Takumi Shimizu

"Structure of the course is very well built. Lectures are easy to follow and quality of the presentation, video and sound is great. Instructor gives every theory with its practical implication and this makes you to understand ITSM concepts clearly. I would definitely recommend this course for every ITSM aspirant." - Josephine Claudine

"Course covers IT service management concepts. Instructor also enlightens the theorethical concepts with real world practical implications. This course will add you more than passing ITIL. You will have the knowledge of IT Service Management in today's information age." - Henry Chor

"Many thanks to Resit for the course, easy to navigate, clear and unambiguous, and definitely covered everything well. I also appreciated your effort, really useful." - Sandeep Kumar Verma