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    3. Putting ITIL® Into Practice: Problem Management Techniques

    Putting ITIL® Into Practice: Problem Management Techniques

    Posted By: naag
    Date: 22 Aug 2016 15:51:03
    Putting ITIL® Into Practice: Problem Management Techniques

    Putting ITIL® Into Practice: Problem Management Techniques
    MP4 | Video: AVC 1280x720 | Audio: AAC 48KHz 2ch | Duration: 2 Hours | 292 MB
    Genre: eLearning | Language: English

    Problem management is about preventing and resolving the problems underlying interruptions of IT services. A set of shared techniques can make the difference between success and failure. ITIL® mentions a set of techniques as best practice, but does not cover how to apply them. This course bridges the gap for IT pros, giving them a concise introduction to the seven problem management techniques endorsed by ITIL®, including:

    Brainstorming
    Ishikawa diagrams
    Kepner-Tregoe root cause analysis
    Fault tree analysis
    Component failure impact analysis
    Service outage analysis
    Post-implementation and major problem review

    Putting ITIL® Into Practice: Problem Management Techniques


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