Mastering Difficult Conversations: A Manager's Guide

Navigating Challenging Dialogues


What you'll learn
What constitutes a difficult conversation
Tools that will help you in any difficult or uncomfortable conversation
How to prepare for a difficult conversation as a leader
The steps to having a successful conversation
Ensuring a solution is found and setting up accountability
Practical tools through common conversation examples as a leader

Requirements
A device with internet connection
A growth mindset

Description
Uplevel Your Confidence
Gain the confidence to walk into any situation knowing how to handle difficult conversations with ease and the competence to find solutions. This course empowers you to face challenging dialogues with poise, ensuring you can navigate complex interactions effectively.
Motivate and Inspire
Transform challenging conversations into opportunities to inspire and motivate your team. Learn how to turn difficult dialogues into moments of growth and improvement, fostering a positive and productive team environment.
Course Objectives
Upon completing this course, you will:
Prepare for Difficult Conversations:
Learn the essential steps to get ready for challenging discussions, ensuring you are well-prepared and composed.
Steps to a Successful Conversation:
Discover the key actions to take during a conversation to ensure it is productive and positive.
Lead with Curiosity:
Develop the ability to approach difficult conversations with an open mind, asking questions that uncover underlying issues and promote understanding.
Achieve Successful Outcomes:
Understand what makes a difficult conversation successful and how to achieve those outcomes consistently.
Identify Root Causes:
Learn techniques to dig deeper and identify the root causes of issues, enabling you to find effective solutions.
Set Up Accountability and Follow-Up:
Gain skills to establish accountability and follow-up mechanisms, ensuring that agreements made during conversations are honored and progress is tracked.
By the end of this course, you will have the skills and confidence to handle any difficult conversation with ease, turning challenges into opportunities for growth and success
Who this course is for:
Managers and Leaders
Managers in an organization wanting to become better team leaders
Young employees wanting to learn to skills of leadership to move up in their workplace
Aspiring team leaders wanting to make an impact and gain opportunities
People re-entering the workforce who want to develop new leadership and management skills

More Info