Manage and Control Quality (PMI - PMP)

What you'll learn

Identify the inputs to the Manage Quality process
Recognize examples of activities that are conducted in an effective quality audit
Sequence the steps of a root cause analysis
Identify the outputs of the Manage Quality process
Identify inputs to the Control Quality process
Recognize the tools and techniques you can use to control quality
Sequence the steps in creating a Pareto diagram
Identify outputs of the Control Quality process
Use a control chart to determine when a process is out of control
Recognize the characteristics of quality management
Recognize the characteristics of quality control
Recognize the relationship and distinction between quality management and quality control
Demonstrate your understanding of the Manage Quality and Control Quality processes

Requirements

No special requirements or prerequisites are needed to take this course, but some extra reading about projects, project management, project life cycle, organizational project management, project scope, project schedule, project costs, project quality, project human resources and project communications will help.
Part of the Project Management Professional Certification Course (PMI-PMP)

Description

The Manage and Control Quality (PMI - PMP) is course 15 of 28 of the Project Management Professional Certification Program (PMI-PMP).

A critical aspect of managing any project is managing the quality of processes and deliverables. Ultimately, a project will fail if it doesn't meet quality requirements.

In this course, you'll learn how the manage quality process and the control quality process work together to help ensure that a project achieves the best possible levels of quality. Both in how work as carried out and in the end result.

1. Inputs to Manage Quality
2. Quality Audits
3. Process Analysis and Root Cause Analysis
4. Outputs of Manage Quality
5. Inputs to Control Quality
6. Techniques to Control Quality
7. Representing Data for Quality Control
8. Outputs of Control Quality
9. Determining When a Process Is Out of Control
10. Quality Management Characteristics
11. Quality Control Characteristics
12. The Quality Management/Quality Control Relationship
13. Exercise: Quality Management and Quality Control

That’s it! Now go ahead and push that “Take this course” button, and see you on the inside!

Who this course is for:

Leaders, managers, entrepreneurs, professionals and project workers with or without formal project management training will improve project management skills and knowledge and will be ready to stand for formal certification.