Lynda - Salesforce for Customer Service
Lynda - Salesforce for Customer Service
Size: 144 MB | Duration: 0h 50m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English
Size: 144 MB | Duration: 0h 50m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English
Explore how to leverage the cloud-based help desk solution from Salesforce, Service Cloud, to manage customer service interactions. Increase customer satisfaction by accessing detailed Salesforce data and use Service Cloud's automation and knowledge base features to streamline interactions and find resolutions more quickly. Christine Pereira covers topics such as creating and managing cases, adding assignment rules, building a team of customer service reps, and finding and using knowledge articles to respond to cases. Plus, learn how to run reports to review statistics such as total cases created, case duration, solutions listed, etc. , and discover how to customize reports to suit your needs.
* Viewing and updating cases in Service Cloud
* Automating cases
* Adding assignment rules
* Using customer channels
* Creating case teams
* Building a knowledge base in Service Cloud
* Automating cases
* Adding assignment rules
* Using customer channels
* Creating case teams
* Building a knowledge base in Service Cloud
Lynda - Salesforce for Customer Service
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