Knowledge Base Fundamentals
Knowledge Base Fundamentals
Duration: 54m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 853 MB
Genre: eLearning | Language: English
Duration: 54m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 853 MB
Genre: eLearning | Language: English
Discover the building blocks of a knowledge base and use them to better organize your documentation.
What you'll learn:
Understand basic concepts in setting up and maintaining a knowledge base
Apply hands on skills in starting and maintaining a knowledge base
Understand core processes required to maintain and grow a knowledge base
Create your own free knowledge base
Develop a plan on how to build a knowledge base
Requirements:
An email account (for free tool signups)
Desire to learn how to build better knowledge bases
Description:
If you’re interested in learning how to more effectively manage, create and curate a knowledge base than this course is for you. I designed it specifically for individuals who are first time knowledge base users, for individuals who have been tasked with managing, maintaining and updating knowledge bases or for individuals curious to learn more about how to set up a knowledge base. No prior knowledge base experience is necessary.
We’ll cover fundamental aspects of knowledge base management, including planning, processes and features. Planning concepts include things like understanding your audience, selecting your content, and developing your knowledge base structure. Processes include things like content audits, publication workflows and audience engagement. Features include things like document templates, labels and proper titles.
This course also includes hand-on activities, including documenting your knowledge base structure, and setting up a live knowledge base so you can get some experience using these tools.
In this course you’ll learn about things like:
The importance of understanding your audience
How to build a knowledge base structure
What labels, or tags, are and why they’re important
Why titles are so important
How to review your content to keep it fresh
Please join me in this course and start improving your knowledge base today!
Who this course is for:
Entry-level workers who are expected to help manage and maintain a Knowledge Base
Individuals new to using or managing knowledge bases
Anyone curious to learn more about how to interact with a knowledge base
Individuals who are expected to contribute to knowledge bases
Anyone who wants to learn how to manage their knowledge more effectively
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