IT Service Desk: Service Management
IT Service Desk: Service Management
Last updated 12/2/2019
Duration: 1h 24m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 544 MB
Genre: eLearning | Language: English
Last updated 12/2/2019
Duration: 1h 24m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 544 MB
Genre: eLearning | Language: English
As technology continues to evolve, businesses are presented with both challenges and opportunities. Organizations now have access to all manner of innovative new tools; however, they also need to grapple with their customer's rapidly changing needs. As a leader working at a help desk, support center, or service desk, you must ensure that your service management practices keep up with the times. In this course, instructor Fancy Mills-Knebel details how to implement the latest service management best practices and processes to ensure that your IT services remain customer-focused and process-driven. Learn how to best approach incident management, problem management, and change management, as well as how to assess and improve your current program.
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