IT Help Desk and Technical Support - WITH REAL EXAMPLES!
IT Help Desk and Technical Support - WITH REAL EXAMPLES!
Published 6/2025
Duration: 2h 24m | .MP4 1280x720 30 fps(r) | AAC, 44100 Hz, 2ch | 1.16 GB
Genre: eLearning | Language: English
Published 6/2025
Duration: 2h 24m | .MP4 1280x720 30 fps(r) | AAC, 44100 Hz, 2ch | 1.16 GB
Genre: eLearning | Language: English
Master Essential IT Support Skills with Real-World Scenarios. Your Step-by-Step Guide to Launching a Career in IT.
What you'll learn
- Master Essential Help Desk Skills: Gain practical knowledge to confidently handle common IT support tasks and incidents.
- Troubleshoot Real-World Problems: Learn step-by-step approaches to diagnosing and resolving issues like slow PCs, network problems, password resets, and more.
- Learn how to Communicate Effectively with Users, Customers and Clients.
- Use Industry-Standard Tools and Techniques: Get hands-on experience with tools like Microsoft Quick Assist and common Windows utilities.
- Prepare for help desk roles with practical scenarios, roleplays, assignments, and quizzes designed to simulate real workplace challenges.
- Learn how to protect users and systems through phishing awareness, password management, and incident response.
Requirements
- A willingness to learn and practice IT support skills.
- No prior IT experience or certifications required — this course is designed for complete beginners.
- An eagerness to develop problem-solving and communication skills essential for help desk roles.
Description
Are you ready to launch an exciting career in IT support and become the essential problem-solver every company needs? This comprehensive Help Desk course is designed to take you from beginner to confident IT support professional with real-world skills you can start using immediately!
Through engaging, hands-on video demonstrations, realistic roleplays, and clear step-by-step guides, you’ll learn how to troubleshoot the most common technical issues. From slow computers and software errors to network outages and password resets. But this course is much more than just fixing problems. You’ll also develop the communication skills to interact professionally with users, manage incidents effectively, and provide excellent customer service every time.
We focus on practical, real-world scenarios that help you build the kind of experience employers are looking for. You’ll understand IT security basics, how to respond to possible virus infections, and the importance of password management, critical knowledge for any help desk role. The course also introduces powerful tools like Microsoft Quick Assist to help you support users remotely.
Best of all, when you complete the course, you’ll earn a professional certificate of completion that you can proudly add to your resume and LinkedIn profile — making you stand out in the competitive IT job market. This certificate proves you have the skills and confidence to hit the ground running in a help desk or IT support role.
Whether you’re starting fresh or want to sharpen your skills, this course is your gateway to a rewarding IT career. Don’t wait — enroll today and master the help desk like a pro!
Who this course is for:
- Aspiring IT professionals looking to launch their career in help desk or technical support roles.
- Career changers interested in entering the IT industry with foundational, job-ready skills.
- Students or recent graduates wanting practical, real-world experience before applying for help desk jobs.
- Current help desk staff seeking to improve troubleshooting, communication, and security awareness.
- Anyone who wants to confidently support users, solve common IT problems, and grow in their technical career.
More Info