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    3. Incident Management in IT

    Incident Management in IT

    Posted By: Sigha
    Date: 18 Feb 2020 12:26:18
    Incident Management in IT

    Incident Management in IT
    Video: .mp4 (1280x720, 30 fps(r)) | Audio: aac, 44100 Hz, 2ch | Size: 222 MB
    Genre: eLearning Video | Duration: 9 lectures (30 mins) | Language: English

    Incident and problem management


    What you'll learn

    Students will learn how to manage incidents in IT

    Requirements

    It would be good to have some background in IT help desk

    Description

    This course is a brief introduction to Incident and problem management. Students will learn the workflow of incidents and will learn the difference between incident and problem management. Students will also learn about the best practices. The concept of ITIL framework has been introduced also. Students can take this knowledge to make their Helpdesk and incident management process more effective.

    Who this course is for:

    Anyone who wants to learn how to manage incident management in IT

    Incident Management in IT


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