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    3. James A. Bardi, «Hotel Front Office Management» (3rd edition)

    James A. Bardi, «Hotel Front Office Management» (3rd edition)

    Posted By: Alexpal
    Date: 5 Jun 2006 10:45:00
    James A. Bardi, «Hotel Front Office Management» (3rd edition)

    James A. Bardi, «Hotel Front Office Management» (3rd edition)
    Wiley | ISBN 047101396X | 2002 Year | PDF | 3,84 Mb | 448 Pages


    The complete guide to running a hotel front office
    Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today’s hotels and lodging facilities. This Third Edition continues its emphasis on applying theory and management strategies, as well as providing new material on technology’s role in the modernized front office.

    Material is logically presented in the order of operations: an overview of lodging hospitality, a tour of the front office, a review of the guest cycle, and an analysis of guest services. Practical features of this new edition include:

    A new chapter on property management systems to address industry-wide changes
    Practical case study problems in each chapter
    Commentaries from hotel front office managers, general managers, and other department managers
    Articles on the international hotel work force
    Additional case studies for applying theory and developing problem-solving strategies
    Hotel Front Office Management, Third Edition, is an invaluable book for those interested in learning more about the hotel’s front office.

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