Generative AI in Customer Support

Scale support with AI chatbots, automation, and personalization to boost satisfaction and conversions

What you'll learn
- How AI transforms customer support to boost satisfaction and conversions
- The basics of Tidio’s platform and AI capabilities (Lyro, chatbots, automations)
- How to set up and automate conversations with AI-powered bots
- Ways to personalize customer journeys using triggers, segments, and behavior data
- Best practices for balancing AI automation with human support
- Real-world use cases from leading brands to inspire your strategy
- How to measure ROI, increase resolution rates, and scale customer success

Requirements
- No technical background required: this course is designed for business owners and decision makers
- Basic familiarity with online customer support or business tools is helpful but not mandatory

Description
Generative AI in Customer Support: Scale Smarter, Serve Better

In today’s competitive business world, customer experience is the key to growth. Generative AI is reshaping how companies handle support—helping resolve issues faster, increase conversions, and free up teams for high-value work. This practical course is designed for business owners and decision makers who want to unlock AI’s potential in customer success without getting lost in technical details.

Through real-world examples and hands-on lessons, you’ll learn how to use Tidio’s platform to automate conversations, personalize customer journeys, and boost support productivity. From live chat to AI-powered bots, you’ll see how modern businesses scale smarter with the right tools.

What You’ll Learn

Why AI matters in customer success today

How to evaluate customer support platforms and choose the right fit

Setting up Tidio’s dashboard, live chat, and email integration

Automating conversations with Lyro AI and NLP-driven bots

Personalizing customer journeys with triggers, segments, and behavior data

Balancing automation with human handoffs to build trust

Proven AI use cases and case studies from top brands

How to measure ROI, improve resolution rates, and increase CSAT

Who This Course Is For

Business owners scaling their customer support operations

Decision makers seeking higher efficiency and conversions

Startup founders exploring automation to grow smarter

Managers looking to improve support team productivity

Anyone curious about practical, business-focused applications of AI

What’s Included

Step-by-step walkthroughs of Tidio’s AI features

Practical demos: from your first chatbot to advanced automations

Case studies showing real-world AI success stories

Lifetime access with updates as Tidio and AI evolve

Certificate of completion to showcase your new skills

Start Scaling SmarterThis isn’t just another tech tutorial—it’s your roadmap to boosting customer satisfaction, increasing conversions, and building future-ready support with AI.

Enroll today and transform the way your business serves customers.

Who this course is for:
- Business owners who want to scale customer support with AI
- Decision makers looking to boost conversions and customer satisfaction
- Entrepreneurs and startup founders aiming to automate support efficiently
- Managers seeking to improve team productivity with AI-powered tools
- Anyone curious about practical applications of AI in customer success
More Info