ENGLISH COURSE • Career Paths English • Call Centers • Student's Book (2015)
Career Paths English • Call Centers • Student's Book
by Virginia Evans, Jenny Dooley and Sarah Miranda
EXPRESS | 2015 | English | PDF, 121 pages | 26.96 MB
Career Paths English - Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths - Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production.
Included Features
- A variety of realistic reading passages
- Career-specific dialogues
- 45 reading and listening comprehension checks
- Over 400 vocabulary terms and phrases
- Guided speaking and writing exercises
- Complete glossary of terms and phrases
Books 1-3 of Career Paths English - Call Centers are rated for the Common European Framework of Reference for Languages at A1, A2 and B1 respectively.
ENGLISH COURSE • Career Paths English • Call Centers • Student's Book (2015)
