Microsoft Dynamics 365 Customer Service Expert [ 2025 ]

MB-230,Microsoft Dynamics 365 Customer Service, Dynamics 365 CRM, Dynamics 365 Contact Center, Customer Service Copilot

What you'll learn
- Understand Complete Case Management
- SLAs & Entitlements
- Customer Service Copilot
- Copilot Studio with Customer Service
- Dashboards & Reports
- KB Articles Managements

Requirements
- Basic Understanding of Customer Service

Description
TheDynamics 365 Customer Service course focuses on Demonstrationsand covers key topics.

It's also anExcellent Resource for MB-230 exam preparation.

Customer Service one of widely adopted Module of Dynamics 365 Customer Engagement (CE) / CRM.

This Course Includes

Setting of environment

Importing Data

Customer Management.

Case Management

Service-level agreements (SLA)

Entitlements for Service terms

knowledge base Management

Copilot Studio Integration

AI & Copilot Features

Dashboards & Reports

Model Driven Power Apps

This Course is suitable for End users , Power Users , Functional Consultant , Technical Consultants and Also for Admins.

This course is also suitable forDynamics 365 Contact Center users,since many features are shared between both products.

I have also included Some of Demonstrations for Sales Hub App so that you also get an Idea for Microsoft Dynamics 365 Sales  and it compares with Dynamics 365 Customer Service.

After doing this course you will be fully confident to use Microsoft Dynamics 365 Customer Serviceto its full potential.

This Course will Also help you to clear you Exam MB-230 easily .

Since Microsoft regularly updates its products, I plan to update this basic course monthly by adding added content.

I will be happy to help you further based on your queries, feel free to reach me on Neeraj@bizzinnovate.com

Wish you all the Best

Who this course is for:
- Customer Service Professionals
- Customer Service Functional Consultants
More Info