Customer Service: How to Adapt to Changing Customer Needs
Customer Service: How to Adapt to Changing Customer Needs
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 51m | 121 MB
Instructor: Colin Crowley
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 51m | 121 MB
Instructor: Colin Crowley
Explore how to excel in customer service with Colin Crowley, an expert in navigating customer needs. This course covers everything from analyzing customer feedback and data to fostering seamless communication across teams. Learn to interpret and respond to diverse customer interactions and develop skills to manage and implement change within your customer service strategy effectively. After this course, you'll be equipped with the tools to excel in adaptive customer service.
Learning objectives
- Build a voice-of-the-customer program to identify what your customers need and expect.
- Identify proactive means of understanding how your customer needs may change.
- Create a culture of resilient agility in your customer support team.
- Embrace new technologies that embrace change at scale without sacrificing quality.
Customer Service: How to Adapt to Changing Customer Needs
