Conflict Resolution and De-Escalation Skills (12/2020)

Applying proper conflict resolution skills to de-escalate tense situations and comfort others.

What you'll learn
How to effectively address and de-escalate conflicts
How to analyze people's rules and how to avoid breaking them
How to mediate tense situations between third parties

Requirements
Have a basic knowledge of social skills
Description
It's a rule that everyone has conflicts at work. Bigger or smaller, these are always present.

I've been coaching top executives and professionals for over 5 years, helping with conflict resolution in many different contexts:
- Conflicts with co-workers that are competing in terms of workload or credit;
- Conflicts with other executives to obtain support for key initiatives;
- Conflicts with subordinates or managers in terms of not agreeing with the given performance ratings or reviews;
- And many others;

This short course will walk you through some core techniques for conflict resolution, including showing respect and empathy, analyzing the person's rules, detecting whether the person goes violent or silent, and many others.

Who this course is for:
Anybody in a professional context with a conflict to resolve (so, everyone!)

More Info