Active Directory Administration for Helpdesk Technicians

Manage active directory user accounts,groups & organisational units - 30 min active directory helpdesk technician course.

What you'll learn

Creating and managing user accounts
The difference between different types of user profiles
The difference between local and domain accounts
How to search for users, contacts, groups and computer objects
Creating and managing security groups and OUs
How security group and organisational unit (OU) nesting works

Requirements

To have basic knowledge of using a computer system in general (i.e. home use)

Description

Active Directory is a key skill for any IT professional / helpdesk technician and is used almost universally in large companies that have an IT helpdesk. In this course, you will learn the following:

* How to manage active directory user accounts, groups and organisational units

* Best practices when setting and resetting account passwords

* How to use the active directory search facility to easily find what you are looking for

Also, there are a couple of shortcuts included in the course which you should find useful.

Who this course is for:

People who are just starting out in IT, i.e. Level 1 support on a service desk