What Is Major Incident Management?! Itil + Itsm + Servicenow

Incident Management and Response: ITIL Cybersecurity ServiceNow Course - ISO 27035 and Major Incidents

What you'll learn
Incident Management
Cyber Security Incident Response
ServiceNow
ISO 27035
ITSM
ITIL

Requirements
No requirements or prerequisites

Description
Incident management is a comprehensive approach to identifying, managing, and resolving incidents within an organization's IT infrastructure or business operations. It encompasses a set of processes and procedures designed to minimize disruption to services and ensure rapid restoration of normal operations following an incident. Incident management involves the detection, analysis, and categorization of incidents, followed by appropriate response actions to mitigate their impact. It aims to restore services to their normal state as quickly as possible while minimizing any adverse effects on business operations.In contrast, incident response focuses specifically on the immediate actions taken to address and contain security incidents, particularly those related to cybersecurity threats. It involves the timely detection, investigation, and containment of security breaches or incidents to prevent further damage and limit their impact on the organization. Incident response teams often follow predefined procedures and protocols to identify the source of the incident, assess its severity, and implement measures to mitigate risks and restore security.Major incident management refers to the specialized processes and procedures used to handle significant incidents that have a substantial impact on an organization's operations, services, or reputation. These incidents typically require urgent attention and coordinated efforts from various stakeholders to resolve effectively. Major incident management aims to minimize the duration and severity of disruptions, prioritize response efforts, and ensure clear communication and collaboration among involved parties.ITIL, or Information Technology Infrastructure Library, is a widely adopted framework for IT service management (ITSM) that provides best practices and guidelines for managing IT services and operations. It includes processes and concepts related to incident management, such as incident identification, logging, categorization, prioritization, and resolution. ITIL incident management practices help organizations streamline their response to incidents, improve service quality, and enhance customer satisfaction.Cybersecurity incident response is a specialized subset of incident management focused on addressing security-related incidents, such as data breaches, malware infections, or unauthorized access attempts. It involves the deployment of security measures and response protocols to detect, contain, eradicate, and recover from cyber threats effectively. Cybersecurity incident response teams play a critical role in safeguarding organizational assets, protecting sensitive data, and mitigating the impact of security breaches.ServiceNow is a leading IT service management (ITSM) platform that offers a suite of tools and solutions for managing incidents, service requests, and IT operations. It provides organizations with centralized incident management capabilities, including incident tracking, prioritization, assignment, and resolution. ServiceNow enables automation, integration, and collaboration across IT teams, helping streamline incident response processes and improve overall service delivery.ISO 27035 is an international standard that provides guidelines and best practices for cybersecurity incident management. It outlines principles and procedures for establishing, implementing, maintaining, and continually improving an organization's cybersecurity incident management capabilities. ISO 27035 covers various aspects of incident management, including preparation, detection, analysis, response, and recovery, to help organizations effectively manage and mitigate cybersecurity risks.Incident management, incident response, major incident management, ITIL, cybersecurity incident response, ServiceNow, ISO 27035, and ITSM are all interconnected concepts and practices aimed at effectively identifying, managing, and resolving incidents and security breaches within organizations, ultimately ensuring the continuity of business operations and the protection of assets and resources.

Who this course is for:
IT professionals: Including system administrators, network engineers, cybersecurity analysts, IT managers, and support staff who are responsible for managing IT infrastructure and services.,Cybersecurity professionals: Such as security analysts, incident responders, threat hunters, cybersecurity consultants, and Chief Information Security Officers (CISOs) who focus on protecting organizations from cyber threats and managing security incidents.,Service management professionals: Including IT service managers, service desk managers, service delivery managers, and IT consultants who oversee IT service delivery and support processes.,Business continuity and disaster recovery professionals: Who are involved in planning and implementing strategies to ensure the resilience of business operations and IT services during and after incidents or disasters.,Compliance and risk management professionals: Who work to ensure that organizations adhere to industry regulations, standards, and best practices related to incident management, IT service management, and cybersecurity.,Project managers: Who may need to integrate incident management practices into project planning and execution to mitigate risks and ensure project success.,Executives and business leaders: Including CEOs, CIOs, CTOs, and other senior managers who need to understand the importance of incident management and cybersecurity for organizational resilience and reputation.,Legal and regulatory professionals: Who are responsible for understanding and addressing legal and regulatory requirements related to incident response, data protection, and privacy.,Compliance auditors and assessors: Who evaluate and assess organizations' compliance with industry regulations, standards, and frameworks related to incident management, IT service management, and cybersecurity.,IT students and aspiring professionals: Who are pursuing education or career paths in IT, cybersecurity, service management, or related fields and want to build a solid foundation of knowledge and skills in incident management and related disciplines.