"Total Quality Management and Six Sigma" ed. by Tauseef Aized

This volume can help those who are interested in the quality management field to understand core ideas along with contemporary efforts done in the field and authored as case studies in this volume. This volume may be useful to students, academics and practitioners across diversified disciplines.

In order to survive in a modern and competitive environment, organizations need to carefully organize their activities regarding quality management. TQM and six sigma are the approaches that have been successful in solving intricate quality problems in products and services.

Contents
Preface
Section 1 Quality Management
Chapter 1 Artificial Intelligence Tools and Case Base Reasoning Approach for Improvement Business Process Performance
Chapter 2 Improving ‘Improvement’ by Refocusing Learning: Experiences from an –Initially- Unsuccessful Six Sigma Project in Healthcare
Chapter 3 Project Costs and Risks Estimation Regarding Quality Management System Implementation
Chapter 4 What Quality Management Allied to Information Can Do for Occupational Safety and Health
Chapter 5 Reducing Mirror Slippage of Nightstand with Plackett-Burman DOE and ANN Techniques
Chapter 6 Redesigning the Service Process for Total Quality in Government Hospitals: Evidence from Kwara State
Chapter 7 Some Applicable Methods to Analyze and Optimize System Processes in Quality Management
Chapter 8 Competence Education and Training for Quality
Section 2 Six Sigma
Chapter 9 The Integration of TQM and Six-Sigma
Chapter 10 Qualitative and Quantitative Analysis of Six Sigma in Service Organizations
Chapter 11 Lean Six Sigma – Making It ‘Business as Usual’