The Complete Salesforce Certified Business Analyst Course

Salesforce Business Analyst Certification Exam - Earn Salesforce's Newest Certification and Learn Business Analysis

What you'll learn
Prepare for the Salesforce Certified Business Analyst Certification Exam
Learn the Principles of Business Analysis for Salesforce Projects
Write effective User Stories
Requirements Elicitation
Writer User Acceptance Testing Scripts
Develop Salesforce solutions to drive business improvements
Learn how to identify and collaborate with stakeholders
How to capture requirements
Elicit and understand business needs
Requirements
You must be a Certified Salesforce Administrator to Register for the Salesforce Business Analyst Exam
Description
I attained the Salesforce Certified Business Analyst Certification on the first day of its release to the public - July 11, 2022! Now I want to teach you how to pass this certification as well.Be one of the first to attain Salesforce's newest certification - the Salesforce Certified Business Analyst exam. In this course, I fully prepare you for this certification exam.Salesforce Business Analysts understand business needs, capture requirements, and collaborate with stakeholders to develop Salesforce solutions that drive business improvements.I have worked professionally on the Salesforce platform over the past decade, and have taught Salesforce online for over six years. In fact, I am the best-selling Salesforce instructor in the world.I have structured this course after the Salesforce Certified Business Analyst Certification Exam Guide. You will find individual sections devoted to each of the six knowledge areas of the exam guide, which include:Customer DiscoveryCollaboration with StakeholdersBusiness Process MappingRequirementsUser StoriesUser AcceptanceI provide you with real-world scenarios and ample resources and hands-on experience to learn all of the learning objectives on the exam.NOTE: To register for the Salesforce Certified Business Analyst Exam, you will need to currently hold the Salesforce Certified Administrator Certification.By the end of this course, you should attain the following knowledge:Familiar with the Salesforce implementation lifecycle.Understand Salesforce environment best practices.Experience in a given industry environment.Understand facilitation and documentation techniques.By the end of this course, you should attain the following skills:Plan discovery activities based on key stakeholders.Map business processes, elicit requirements and write user stories.Demonstrate effective written and verbal communication skills when working with business and technical stakeholders at all levels of the organization.Apply strong analytical and problem-solving skills.By the end of this course, you should possess the following abilities:Move easily between a wide variety of influencing and communication styles to engage effectively with diverse audiences and maximize impact.Become a trusted advisor with key stakeholders.Break down complex business processes into manageable steps.Evaluate and recommend Salesforce features as part of solution design.Please note that a candidate for this exam is not expected to know or do the following:Change managementManaging projectBuilding ROIDeveloping custom codeDesigning technical solutionOngoing administration of tools, product ownershipLegal and compliance issuesTypical job roles of a Salesforce Certified Business Analyst candidate may include:Business AnalystConsultantBusiness Systems AnalystProduct OwnerPlatform ManagerCRM ManagerBusiness Process SpecialistBusiness OperationsSalesforce AdministratorBusiness Excellence LeaderGet started today toward attaining your Salesforce Business Analyst Certification!

Overview

Section 1: Salesforce Certified Business Analyst Introduction

Lecture 1 Salesforce Certified Business Analyst Course Introduction

Lecture 2 Salesforce Certified Business Analyst Exam Guide

Lecture 3 Trailmix - Prepare for Your Salesforce Business Analyst Credential

Lecture 4 Salesforce Admin Skills Kit

Lecture 5 Signing Up for a Free CRM Analytics-enabled Developer Edition Org

Section 2: Customer Discovery

Lecture 6 Customer Discovery Knowledge Area Introduction

Lecture 7 Who is your customer? The 5 Questions to Ask

Lecture 8 Salesforce Administrator vs. Business Analyst - Comparison and Contrast

Lecture 9 Salesforce Business Analyst: Quick Look

Lecture 10 Salesforce Paths to Capture the Stages of a Customer Journey

Lecture 11 Journey Mapping Using Lucidchart Templates

Lecture 12 Lucidchart Salesforce Templates

Lecture 13 Establishing Current State Introduction

Lecture 14 Establishing Current State with the Salesforce Adoption App

Lecture 15 Establishing Current State with the Lightning Usage App

Lecture 16 Establishing Current State with the Salesforce Optimizer

Lecture 17 Accessing the Salesforce Optimizer Results

Lecture 18 Establishing Current State with Custom Report Types

Lecture 19 Business Analyst Best Practice - Model Business Processes

Lecture 20 Business Analyst Best Practice - What Before How

Lecture 21 Application Lifecycle and Development Models

Lecture 22 Change Sets and the View Setup Audit Trail

Lecture 23 Implementation Lifecycle Overview

Lecture 24 Assessing Your Platform Org Health by Running the Security Health Check

Lecture 25 System Overview

Lecture 26 Change Management

Lecture 27 Center of Excellence (CoE)

Lecture 28 Template - Project Management Lite

Lecture 29 A Configuration Audit is Nor Prescriptive, but Recommended

Lecture 30 Business Analyst Best Practice - Develop Testable Benchmarks

Lecture 31 Types of Documentation

Lecture 32 Introduction to Personas and the Persona Pack

Section 3: Collaboration with Stakeholders

Lecture 33 Collaboration with Stakeholders Knowledge Area Introduction

Lecture 34 What is Customer 360?

Lecture 35 Agile vs. Waterfall

Lecture 36 The Backlog - The Single Source of Truth for Work to Be Done

Lecture 37 Scrum Introduction - An Agile Framework

Lecture 38 Scrum Implementation - Meetings

Lecture 39 Kanban Introduction - An Agile Framework

Lecture 40 Agile Delivery Vehicles - Initiatives, Epics and Stories

Lecture 41 Identifying Stakeholders with Stakeholder Analysis and Stakeholder Mapping

Lecture 42 The Importance of Whiteboarding in Business Analysis

Lecture 43 Whiteboarding and Brainstorming Templates

Lecture 44 Enabling Surveys in Your Org - Reviewing Customer Satisfaction and NPS Surveys

Lecture 45 Sending Surveys from Salesforce

Lecture 46 Analyzing Survey Results in Salesforce

Lecture 47 Jobs to Be Done Framework (JTBD)

Lecture 48 The Importance of Trust & Influence for BAs - Trust & Influence Pack Download

Lecture 49 User Management - Introduction & Overview

Lecture 50 Control What Your Users Can Access - Guide to Sharing Architecture

Lecture 51 Multi-Factor Authentication (MFA) to Improve Org Security

Lecture 52 Technical Debt & Current State Analysis - OrgCheck Tool

Lecture 53 V2MOM - Creating a Strategic Company Alignment

Section 4: Business Process Mapping

Lecture 54 Business Process Mapping Knowledge Area Introduction

Lecture 55 Diagramming Essentials & Designing a Business Capability Map Template

Lecture 56 User Experience Basics

Lecture 57 Design Patterns

Lecture 58 How-To Resources for Business Analysts - Diagram Kit of Parts

Lecture 59 Trust & Compliance - See System Status and Maintenance

Lecture 60 More Business Analyst Resources on architect.salesforce.com

Lecture 61 Data Governance - Resources and Whitepapers - Grab these resources!

Lecture 62 Process Mapping for Business Analysts - Types of Process Maps

Lecture 63 Process Mapping Practice Questions on Trailhead and Knowledge Area Overview

Section 5: Requirements

Lecture 64 Requirements Knowledge Area Introduction

Lecture 65 Writing Good Salesforce Requirements

Lecture 66 Requirements vs. User Stories

Lecture 67 LinkedIn Integration Guide

Lecture 68 Why Stakeholder Alignment is Key to Salesforce Success

Lecture 69 Change Set Development Model

Lecture 70 Profile and Permission Set Considerations with Change Sets

Lecture 71 Change Set Best Practices

Lecture 72 Package Development Model

Salesforce Administrators who wish to expand their skills into the Business Analyst Role,Anyone desiring to attain the Salesforce Certified Business Analyst Certification,Existing Business Analysts who wish to add Salesforce to their skillset,Those wishing to learn the principles of Business Analysis