Sap Customer Service (Cs/Sm) - Service Management Module

Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts

What you'll learn
How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications
Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists
Master the business process flows for Service Contracts, In-House Repairs, and Field Service
Recognize the purpose of Resource Related Billing and associated configuration
Learn how time and materials are planned and costed on Service Orders
Requirements
Familiarity with SAP SD is helpful but not required
Description
If you want to expand your SD skill set or learn a little know yet frequently in demand  SAP module then this is the place. In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service.  We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing.  Learn from someone who actually implements customer service at client sites every day. Includes links to config guide and relevant SAP help.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Intro slides

Lecture 3 What are Services?

Lecture 4 Alphabet Soup

Lecture 5 Scenarios

Lecture 6 Types of Billing

Section 2: Simple Service

Lecture 7 Simple Service

Lecture 8 Simple Service Demo

Section 3: Service Contracts

Lecture 9 Service Contract Intro

Lecture 10 Service Contract Demo 1

Lecture 11 Service Contract Assign Functional Location

Lecture 12 Service Contract Functional Location Details

Lecture 13 Service Contract Billing

Lecture 14 Service Contract Create Service Order

Lecture 15 Service Contract Release Service Order

Lecture 16 Service Contract Service Order Operations

Lecture 17 Working with Planned Costs

Lecture 18 Material Components

Lecture 19 Create Purchase Requisition

Lecture 20 Time and Confirmations

Lecture 21 Purchase Order Costs

Lecture 22 Completing a Service Order

Lecture 23 Service Contract Scenario Summary

Section 4: In-House Repairs (Depot Repair)

Lecture 24 Intro

Lecture 25 Return Delivery

Lecture 26 Service Order for the Repair

Lecture 27 Task Lists

Lecture 28 Planned Costs

Lecture 29 Fixing Planned Costs

Lecture 30 Service Execution

Lecture 31 List Reports

Lecture 32 Actual Costs

Lecture 33 Outbound Delivery

Lecture 34 Billing

Lecture 35 Behind the scenes - Requirements type and Resource Related Billing

Section 5: Field Service

Lecture 36 Intro

Lecture 37 Selling an Installation (and a Laser!)

Lecture 38 Create Installation Material

Lecture 39 Add Material

Lecture 40 Requirements Type options

Lecture 41 Config new requirements type and class

Lecture 42 New Requirements type

Lecture 43 Config default of the requirements type

Lecture 44 Review service order for installation

Lecture 45 Creating the work center

Lecture 46 Creating the task list

Lecture 47 Assign task list to service product

Lecture 48 Create sales order

Lecture 49 Deliver and Bill (and Serial Number too)

Lecture 50 Equipment Records

Lecture 51 Add Equipment to Service Order

Lecture 52 Update Service order

Lecture 53 Time Confirmation

Lecture 54 Equipment History

Lecture 55 Serialization Profile Configuration

Lecture 56 Create a Service Notification

Lecture 57 Object Info

Lecture 58 Create Service Order from Notification

Section 6: Summary

Lecture 59 Additional Resources

Lecture 60 Summary

Anyone interested in learning about SAP Customer Service, CS, SM, Service Management module