Risk Management For Medical Office Staff

Protecting the Practice from Litigation

What you'll learn
Understand how they can manage numerous risks in the modern office medical practice
Appreciate the legal concept of respondeat superior .
Avoid potential torts in their workplace, including assault and battery, false imprisonment and invasion of privacy, and defamation of character
Maintain their scope of practice, stay within the bounds of the law, and do not inadvertently engage in the "practice of medicine" unless duly licensed
Actively support the physician's informed consent efforts with patients.
Requirements
The student should have at least one month of practical experience working in a medical office environment.
Description
This course gives you the tools required to excel in today's rapidly changing medical office. You will master the art of managing risks, avoiding legal landmines, and protecting your medical office from lawsuits. NOTE: Now updated with COVID-19 related information  Increase Your Confidence And Value To Your Medical Office Team          By  the end of this course, you will understand your role in minimizing risks.                - Understand tort law and how to avoid accusations of assault and battery, false imprisonment, and invasion of privacy.                - Recognize the importance of staying within your "scope of practice," patient satisfaction and its role in managing legal risk.          - Comprehend and appreciate the "team approach" in minimizing risk and accusations of malpractice and negligence.    Your role in managing risk in the modern medical office.      Do you know that 53% of medical-related lawsuits are related to outpatient healthcare? The average settlement is about $290,000. However, a vast majority of risk management investment has been on the inpatient, or hospital environment. Statistics indicate physicians that are "liked" by their patients are less likely to be sued.  Not too surprisingly, the medical office staff plays a crucial role in the perceptions people have of any particular medical practice.    This course focuses on outpatient risk management. It emphasizes the role of patient satisfaction, regulatory compliance and interpersonal communications play in minimizing legal exposure.  A key them is teamwork and its importance in managing risk. Importantly, the course has been supplemented with information related to working in the COVID-19 environment.

Overview

Section 1: Course Introduction

Lecture 1 Introduction to Risk Management

Lecture 2 Medical Office Risk- Insights_1

Lecture 3 Patients not Problems

Lecture 4 Respondeat Superior

Lecture 5 Medical Malpractice- An Overview

Section 2: Pressure Points

Lecture 6 Potential Torts and the Medical Office

Lecture 7 Scope of Practice

Lecture 8 Informed Consent

Lecture 9 Mandatory Reporting Requirements

Lecture 10 Lab Tests and Failure to Diagnose

Lecture 11 Dangerous Transitions

Lecture 12 Managing Disruptive Patients

Lecture 13 Patient Relations

Lecture 14 2021 Incident. Shooting at Medical Clinic

Section 3: Protecting the Practice

Lecture 15 Leverage your RM program for Competitive Advantage!

Lecture 16 Course Review and Conclusion

Registered Nurses,Medical Office Managers,Physicians,Medical Assistants,Healthcare Risk Managers,Receptionists/Administrative Assistants