Resource Guide to Airport Performance Indicators

This report provides needed depth and detail on airport performance indicators (APIs) for use in benchmarking and performance measurement. These APIs are sorted by functional type and their criticality to the airport strategic plan. More than 800 performance indicators are presented in three main categories: Core, Key, and Other APIs

Performance measurement systems are a critical challenge for airports today. Many airports do not have them and those that do measure performance can improve their system. With reduced resources and the other challenges facing airports and the industry today, it is critical that airports have access to best practices to develop a performance measurement system and an extensive list of supporting performance indicators and measures that are linked to the system. ACRP is currently developing a guidebook for preparing airport performance measurement systems. Research is needed to develop an extensive list of supporting performance indicators and measures that are linked to the guidebook. The combination of these will greatly facilitate implementation of performance measurement systems at airports and make possible the comparability of information between airports over time.

The objective of this research is to develop, for a wide variety of types and sizes of airports, a resource manual that contains an extensive list of airport performance indicators, categorized by functional type, and identifies a subset of fundamental “core” performance indicators within each category.
The resource manual will present and define each indicator, suggest methods for collecting relevant data for each indicator, and generally, support the implementation of an airport’s performance measurement system as intended in ACRP Project 01-06, "Guidebook for Developing an Airport Performance Measurement System."

CONTENTS
Section 1. Overview
1 Types of Airport Performance Indicators
3 Selection of Airport Performance Indicators
4 Core, Key, and Other Airport Performance Indicators
6 Navigating the Resource Guide
8 Self-Benchmarking and Peer Benchmarking
13 Section 2. Airport Performance Indicators Categorized by Functional Area and Type
19 Airfield Operations (AO)
29 Air Service (AS)
43 ARFF (AR)
51 Cargo (CA)
59 Concessions (CN)
69 Energy Management (EN)
81 Environmental (EV)
95 Financial (FN)
121 Fuel (FL)
125 General Aviation (GA)
131 Grants (GR)
137 Human Resources (HR)
153 Information Technology (IT)
157 Legal (LG)
161 Maintenance (MN)
171 Parking (PK)
181 Planning/Construction (PL)
189 Police/Security (PS)
199 Properties/Contracts (PC)
207 Public Affairs (PA)
213 Safety/Risk Management (SR)
229 Service Quality (SQ)
245 Terminal Operations (TO)
250 Section 3 Additional Resources
250 Glossary of Terms
256 Bibliography
261 Alphabetical Index of Airport Performance Indicators