Quality Assurance For Business And Operational Excellence

Complete Quality Management Principles, Tools and Techniques for Business and Operational Efficiency

What you'll learn
Understand how to formulate, implement, and maintain error-free performance in order to be able to deliver superior value to customers
Ability to be able to continually improve workable quality systems required to transform any business endeavor.
Ability to apply the fundamental tools, techniques and principles of quality assurance and quality control to enhance quality culture in any organization.
You will be able to conduct effective root cause analysis to identify areas of improvement and implement findings.
Will able to apply quality methodologies to improve decision-making skills.
Drive continuous improvement initiatives within your organization through the application of benchmarking and kaizen methodologies.
Requirements
Internet access
Description
This course is designed to enable you understand and be able to apply the principles, tools and techniques in quality management with the goal of ensuring continuous excellence in your business and operational processes. The course is sectioned into 6 parts - process improvement foundations, leadership excellence for the quality systems, root cause analysis, the lean enterprise, benchmarking and kaizen methodologies.Process Improvement FoundationsThe objective of management is to make improvements—not only to products and services but also to entire processes. The difficult thing is to know what requires improvement, and then whether you are able to effect positive change. In this course, you will learn some tools used for process improvement, such as statistical process control, the new quality tools etc. and how to use these tools to improve the three most critical aspects of your business process: time, quality, and cost. This section combines some concepts of Lean and Six Sigma into lessons that will help take the core of what your business does, measure it, and do it better.Leadership Excellence for the Quality SystemsIn this section, you will learn how to apply key principles, tools and techniques to manage your team with the goal of improving business and/or manufacturing processes. In the section, you are exposed to Deming's 14 points of quality & effective leadership, team decision-making tools and how to effectively communicate quality-related issues for success as a team leader and/or manager.Root Cause AnalysisA root cause is the actual, underlying reason for a problem. This section helps you to identify the actual cause of a problem, solve it, and prevent it from occurring again, thereby saving your organization time, money, and resources. This section is developed to enable learners understand root cause analysis as a procedure for ascertaining and analyzing the causes of problems with a view to determining what can be done to solve or prevent them.The Lean EnterpriseIn this section, you will understand the benefits of lean and be able to apply the core principles of lean to systematically achieve incremental changes in processes in order to improve efficiency and quality.BenchmarkingIn this section, you will learn various systematic techniques for measuring and comparing processes, adopting and adapting organizational best practices to enhance continuous process improvement. At the end of this section, you will be able to describe the meaning, types and application of benchmarking techniques. You will gain thorough understanding of benchmarking sequences, methods and the benefits that you can gain from its implementation.Kaizen MethodologiesKaizen Approach is widely used by organizations with lean methodology to effect continuous improvement to organizational processes. In this section of the course, you will learn some basic kaizen principles, philosophy, action plans, and events that will enable you enact cultural change in your organizations through Kaizen principles.The course consists of FREE downloadable templates, white papers and other resources that you can practice with to enhance your skills or customize for your personal and/or professional usage.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Process Improvement Foundations

Lecture 2 Process Improvement Tools

Lecture 3 Problem Analysis Tools

Lecture 4 7 QC Tools

Lecture 5 The 7 New Quality Tools

Section 3: The Lean Enterprise

Lecture 6 Introduction to Lean Management

Lecture 7 Understanding the Lean Principles

Lecture 8 Why Use Lean

Section 4: Root Cause Analysis (RCA)

Lecture 9 Introduction

Lecture 10 RCA Defined

Lecture 11 History of RCA

Lecture 12 Approaches to RCA

Lecture 13 Tools for Conducting RCA

Lecture 14 Conducting Effective RCA

Section 5: Benchmarking

Lecture 15 Introduction

Lecture 16 Classification of Benchmarking

Lecture 17 Benchmarking in Application

Lecture 18 Benchmarking Sequences

Section 6: Kaizen Methodologies

Lecture 19 Introduction

Lecture 20 Kaizen Philosophy

Lecture 21 Kaizen Principles

Lecture 22 Kaizen PDCA Approach

Lecture 23 Kaizen Implementation

Section 7: Leadership Excellence in Quality Systems

Lecture 24 Deming's Point of Effective Management

Lecture 25 Team Decision-Making Tools

Lecture 26 Becoming a Better Communicator

Business owners and leaders,Corporate executives,Quality assurance coordinators, supervisors and managers,Quality control coordinators, supervisors and managers,Engineers, manufacturing and production managers / personnel,Operations managers and personnel,General managers and chief operating officers