Professional Email Writing: Business Communication Skills

Write Better Emails | Improve Your Business English | Take Your Communication Skills to the Next Level

What you'll learn

Gain the knowledge and confidence needed to master your email writing skills

Demonstrate your experience and professionalism through email communication

Assure that your business emails receive the attention they deserve

Compose clear emails for maximum readability, comprehension, and impact

Build your professional reputation and enhance your career success using email communication

Get ideas across quickly and with a minimum of effort for more efficient team collaboration

Adapt emails to accommodate different audiences and work situations

Become a faster and more efficient writer to boost productivity and save time

Increase team collaboration through effective group-wide team updates

Build new professional relationships and improve existing ones through email writing

Plan, organize and format emails in a logical and reader-friendly structure

Make long and complex emails simple and scannable for your recipients

Proofread and edit your email to make it clear, concise and easy to understand

Build credibility and trust in business emails when sharing confidential information

Modify your emails to cope with cultural nuances

Expand your knowledge of email communication across the generational gap

Move beyond hierarchical restrictions to build rapport with managers and colleagues

Adapt your writing style to reflect global English norms and internationally accepted formatting standards

Understand how all email elements affect the recipient’s mindset and response

Write effective subject lines, greetings, sign-offs and signatures

Use the 'To', 'Cc', 'Bcc' and 'Reply all' fields correctly

Learn the proper ways to forward emails without annoying the recipients

Provide supporting information in the form of facts, documents, screenshots, and attachments

Create effective email templates to manage repetitive emails and save on time

Feel confident saying “No” via email without creating tension at work

Write the perfect apology email for various challenging situations

Write introduction emails to introduce yourself or a colleague to the team

Learn how to follow up for information, clarification, feedback or approval

Write effective appreciation or congratulations emails

Learn how to reschedule, cancel or invite someone to a meeting via email

Requirements

Have access to a consistent internet connection

No prior experience required

Description

Professional email writing skills are highly valued in business communication and play a significant role in your daily interactions with colleagues. Yet many people still struggle to get their message across. This often results in frustration among colleagues, miscommunications, and stressful conflicts at work. When you improve your business email writing skills, you will gain more confidence, enhance your professional reputation, and grow your career. In this course, you will learn best practices for email writing, how to structure an email for maximum impact, and how to avoid common mistakes. By the end of the course, you will be able to write professional emails that are clear, concise, and effective.The course is for you if you want to:Craft powerful emails that your colleagues want to read Ensure you are better understood in the workplaceGet ideas across quickly and efficiently Boost productivity and increase team collaboration through emailThis course is designed to help any professional who wants to communicate effectively on the job and advance their career using email communication. Unlike many other courses that share little bits and pieces, this course is designed to give you comprehensive training on email writing and etiquette at work.It goes beyond theory and provides easy-to-implement examples, scripts, and advice that you can start applying as soon as you watch the lectures!Enroll now to get started!

Overview

Section 1: Maximizing Email Potential in Business Communication

Lecture 1 Course Overview

Lecture 2 Introduction to Section 1

Lecture 3 Using Email to Build Your Reputation

Lecture 4 Using Email for Group Updates

Lecture 5 Using Email for Collaboration

Lecture 6 Using Email for Recordkeeping

Section 2: Building Relationships Through Business Emails

Lecture 7 Introduction to Section 2

Lecture 8 Building and Improving Relationships Through Emails

Lecture 9 Using Humor in Business Emails

Lecture 10 Building Credibility In Business Emails

Lecture 11 Modifying Emails to Cope with Cultural Nuances

Lecture 12 Email Communication Across the Generational Gap

Section 3: 5 Core Elements Of Email Writing

Lecture 13 Introduction

Lecture 14 How to Write Effective Subject Lines

Lecture 15 Why Should You Focus On Your Greetings

Lecture 16 Writing the Main Content

Lecture 17 Providing Supporting Information

Lecture 18 Using the Right Sign-offs And Signatures

Section 4: How to Write Easy to Understand Emails

Lecture 19 Introduction

Lecture 20 How to Compose Clear Email Messages

Lecture 21 Writing and Organizing Long Emails

Lecture 22 Proofreading and Editing Your Work

Lecture 23 Common Grammar Mistakes in Business Emails

Lecture 24 Common Punctuation Mistakes

Lecture 25 Tools for Checking Grammar and Punctuation

Section 5: Built-In Email Features: Important Etiquettes

Lecture 26 Introduction

Lecture 27 When to Use 'To', 'Cc', 'Bcc' and 'Reply All'

Lecture 28 Best Practices for Forwarding Emails

Lecture 29 Email Attachment Etiquettes

Lecture 30 Using Templates for Repetitive Emails

Section 6: Coping with Email Communication Challenges

Lecture 31 Introduction

Lecture 32 Getting Colleagues to Respond to Your Emails

Lecture 33 How to Say No via Email

Lecture 34 How to Respond to Confusing Emails

Lecture 35 How to Respond to Rude Emails

Section 7: Emails for Common Workplace Situations

Lecture 36 Introduction

Lecture 37 How to Write Introduction Emails

Lecture 38 How to Write Follow-up Emails

Lecture 39 Managing Projects Using Email

Lecture 40 Discussing Meetings and Events via Email

Lecture 41 Praise and Congratulations

Lecture 42 Delivering Good News

Lecture 43 Delivering Bad News

Lecture 44 Vacations, Absences and Sick Leaves

Lecture 45 Reporting Issues and Discussing Solutions

Lecture 46 How to Write Business Apology Emails

Section 8: Additional Content

Lecture 47 FAQs: How to Address Challenging Situations at Work

Lecture 48 Email Communication During COVID-19

Individuals and teams that correspond regularly with managers and colleagues by email,Individuals and teams that need to improve their business communication skills,Individuals and teams that wish to boost productivity, save time and increase team collaboration using email communication