Prepare for the ITIL 4 Foundation certification in 3 hours

Official training and exam preparation oriented course for the ITIL 4 Foundation certification with quizzes and examples

What you'll learn
IT Service Management
ITIL 4
Passing the ITIL® 4 Foundation exam
ITIL 4 practices
Understanding the ITIL framework
Requirements
No prerequisite is required to take the ITIL 4 Foundation Certification exam
Description
ITIL Foundation (ITIL 4 Foundation Edition) introduces candidates to ITSM, the Service Value System (SVS) which describes how all of the organization's components and activities work together, as a system, to facilitate value creation . ITIL SVS addresses many working approaches such as Agile, DevOps and Lean, in addition to the traditional process and project management through a flexible and value driven operating model.

ITIL 4 foundation complete course is rich, structured and exam-oriented training allowed several participants in the face-to-face training to have their certification from the first attempt, to prove their understanding and mastery of ITIL 4 and to open up career prospects in IT Service Management.

The exam success rate for this training during face-to-face sessions and via videoconference is 100%.

Training content

Master the key concepts and value of IT service management

Understand what the ITIL 4 framework is.

Understand the ITIL 4 objectives and vocabulary

Understand the 4 dimensions of ITSM

Understand how the ITIL guiding principles can help organizations adopt and adapt service management

Understand the purpose and key terms of the 18 ITIL practices and the 7 essential practices

Prepare and take the ITIL®4 Foundation exam

Test your understanding with quizzes at the end of each section

Example of real cases

Printable PDF training material for preparation

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Who this course is for
Anyone wishing to master the fundamentals of ITIL 4 and pass the ITIL 4 Foundation certification