Operations Consulting

The journey of a business transformation - how to maintain an intense focus on implementation

What you'll learn

How to help organizations get things done in a systematic, stress-free manner

The art, craft and science of management consulting

How to get people to take ownership and solve their own problems

How to take high-level strategy and vision statements and translate them into daily practical actions

Requirements

Curiosity, desire to learn

Desire to help others

General interest in how organizations are managed

Description

This course introduces the concept of operations consulting (also known as implementation management consulting) and how it can be used beneficially to transform a business. It describes each of the major steps in the lifecycle of a consulting program, including scoping, diagnosis, solution design and implementation of a change management project. Other change management methodologies, skills required by consultants and the "art" of consulting are also covered.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 The story of the Power Tea company

Lecture 3 Power Tea introspection - a story of fulfillment failures

Section 2: Benefits of Implementation Consulting

Lecture 4 Initial sales meeting with the CEO - part 1

Lecture 5 Initial sales meeting with the CEO - part 2

Lecture 6 Second meeting - part 1 - convincing the CFO

Lecture 7 Second meeting - part 2 - convincing the CFO

Section 3: Overview of the 4 stages of a consulting program

Lecture 8 Third meeting part 1 - taking the senior team on a journey through the stages

Lecture 9 Third meeting part 2 - taking the senior team on a journey through the stages

Lecture 10 Third meeting part 3 - taking the senior team on a journey through the stages

Lecture 11 Third meeting part 4 - taking the senior team on a journey through the stages

Section 4: Stage 1 in the Lifecycle - Scoping

Lecture 12 Setting up a successful scoping - is implementation consulting needed?

Lecture 13 Scoping results at Power Tea

Section 5: Stage 2 in the Lifecycle - Analysis or Diagnostic

Lecture 14 The real purpose of an analysis / diagnostic

Lecture 15 Carrying out the diagnostic at Power Tea

Lecture 16 Narrating the analysis findings to management

Lecture 17 Building up the final analysis business case

Section 6: Stage 3 - Solution Design

Lecture 18 Introduction to the Design Stage

Lecture 19 Generating awareness - critical first step in design

Lecture 20 Redesigning processes and systems - part 1

Lecture 21 Redesigning processes and systems - part 2

Lecture 22 Summary of Design stage

Section 7: Stage 4 - Implementation

Lecture 23 Communicating a change management program to the organization

Lecture 24 Setting up a project management structure

Lecture 25 Training the workforce in new tools, processes and management systems

Lecture 26 Coaching for performance - difficult but extremely valuable

Lecture 27 Summarizing the implementation stage of a consulting program

Section 8: Change Management Methodologies

Lecture 28 What else is out there? Introducing different change management paradigms

Lecture 29 Introducing the field of Organization Development (OD)

Lecture 30 Summarizing the Heart of Change by John Kotter

Lecture 31 Process Consulting by Edgar Schein - the backbone of implementation consulting

Lecture 32 Execution - the discipline of getting things done - Larry Bossidy & Ram Charan

Lecture 33 Crucial Conversations - talking when stakes are high - Patterson, Grenny et al.

Section 9: Skills, careers and job profiles

Lecture 34 Roles and career progression at an implementation consulting firm

Lecture 35 Skills common to all implementation consultants

Lecture 36 How to cope with extreme travel schedules

Lecture 37 Skills specific to project and operations managers

Lecture 38 Skills specific to Analysts

Lecture 39 Sales executive skills

Section 10: Summary of implementation consulting

Lecture 40 Summary of implementation consulting & what's next?

Consultants - management, IT or other areas,Supervisors or managers at all levels in any organization,Students of business administration or of management disciplines