Master Microsoft Dynamics 365 Unified Service Desk (Usd)

Learn About Managing Unified Service Desk (USD) in Microsoft Dynamics 365 And Become An Expert!

What you'll learn

Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Install, Configure and Manage Unified Service Desk (USD) - Part 4 of MB2-718)

Prepare for MB2-718 certification (Part 4/5) by watching videos and practising on Dynamics 365.

Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification

Be confident to configure Dynamics 365 for Customer Service

Requirements

You should have basic knowledge of Microsoft Office applications like Outlook, Excel.

You should be comfortable in using Computer/Laptop and surf internet

Basic understanding of Microsoft Dynamics 365

Description

Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Unified Service Desk (USD)?If yes, then this course is for you. WHY TAKE THIS COURSE? Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business? Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365. If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365. So, go ahead, enroll in this course to become an expert. Wish you all the very best. 

Overview

Section 1: Part 4/5 - MB2-718 Certification Program

Lecture 1 Important - Must Read

Lecture 2 Welcome & What To Expect?

Lecture 3 IMPORTANT: Dynamics 365 New Interface (Must Watch)

Section 2: Install and Configure the USD Application

Lecture 4 Module Overview

Lecture 5 What is Unified Service Desk (USD)?

Lecture 6 USD System Requirements

Lecture 7 Install and Configure Unified Service Desk (USD)

Lecture 8 Create An Action Call

Lecture 9 Manage Connections By Using Connection Manager

Lecture 10 Module Review

Section 3: Implement Hosted Controls

Lecture 11 Module Overview

Lecture 12 Define Hosted Controls

Lecture 13 Hosted Control Types

Lecture 14 Create Hosted Control

Lecture 15 Define UII Actions and Calls

Lecture 16 USD Global Manager

Lecture 17 USD Debugger

Lecture 18 Implement Toolbars

Lecture 19 Identify and Declare Common Events

Lecture 20 Implement Window Navigation Rules

Lecture 21 Module Review

Section 4: Configure Server-Side Synchronization

Lecture 22 Module Overview

Lecture 23 Manage USD Sessions

Lecture 24 Configure User Settings And Options

Lecture 25 Create Agent Scripts

Lecture 26 Module Review

Section 5: Next Steps

Lecture 27 Exam Preparation Notes

Lecture 28 Course Review

Microsoft Dynamics professionals looking to learn Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification Exam,Professionals who want to boost their career growth by passing MB2-718 (Microsoft Dynamics 365 For Customer Service) Certification (Any Technology or Business Field),Microsoft Partners who want their employees to learn about Microsoft Dynamics 365 Customer Service and prepare for MB2-718 Certification