Master Course Of Amazon Connect

AWS - Amazon Connect - Cloud Contact Center - Public cloud customer contact center

What you'll learn

Understanding Importance and benefits of Amazon Connect

To analyze the features of Amazon Connect

Understanding the omnichannel cloud contact center and capabilities of Amazon Connect

How to setup a Amazon Connect and Remote Contact Center Agents

How to create personalized experiences for your customers and understanding the business benefits of amazon connect.

Requirements

No prograaming experience needed. You will learn everything you need to know.

Description

This Master Course of Amazon Connect - AWS Contect will explain about the Introduction and Importance of Amazon Connect as well as features, capabilities and business benefits. Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service. Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries from end customers just as if the contact center infrastructure was set up and managed on premises. Amazon Connect provides a seamless omnichannel experience for agents and managers for voice, chat, and task management to ensure customers are routed with their conversation's full context or work across applications when switching channels.Amazon Connect has a single user interface (UI) across voice, chat, and tasks for contact routing, queuing, analytics, and management. This omnichannel experience means your call center agents don't have to learn and work across multiple tools.Amazon Connect features :Telephony, omnichannel, and automation. Telephony. Agent experience. Agent application. Artificial intelligence and machine learning. Agent assist. Forecasting, capacity planning, and agent scheduling (preview) Contact forecasting. Setup, administration, and reporting.Integrations and partners.In this master course, you can learn 5 topics1. Introduction and Importance of Amazon Connect 2. Features of Amazon Connect3. Capabilities of Amazon Connect4.  Amazon Connect and Remote Contact Center Agents5. Amazon connect and Business benefits

Overview

Section 1: Master Course of Amazon Connect - Video Lectures

Lecture 1 Introduction and Importance of Amazon Connect

Lecture 2 Features of Amazon Connect

Lecture 3 Capabilities of Amazon Connect

Lecture 4 Amazon Connect and Remote Contact Center Agents

Lecture 5 Amazon connect and Business benefits

All UG, PG Students and who are willing to learn AWS - Amazon Connect - Anyone can learn