Manager'S Guide To Difficult Conversations

Communication Techniques & Scripts for Handling Difficult Conversations, Conflict Management & Managing Emotions

What you'll learn
Overcome resistance to difficult conversations and feel confident and well-prepared
Know what to say and how to approach difficult topics with minimal conflict or discomfort
Use proven communication techniques that ease tensions, open communication, and build relationships
Save your team and organization from the long-term consequences of avoiding critical issues
Plan your approach and choose the right timing, location, and how to begin the conversation
Understand how to manage emotions before and during the conversation
Develop your manager’s superpower—listening!
Requirements
The ability to print course materials
Description
+++++++++++++++++++++++++++++++++++++++++++++++We are top Udemy instructors in the personal development category. Our courses have been taken by over 700,000+ happy students from 200 countries.We have a thriving community in the course and we are actively involved and answer questions within 24h.+++++++++++++++++++++++++++++++++++++++++++++++We all have those conversations we keep putting off. Those times when we know we should talk to someone, but we don’t.

  And then there are those conversations we HAVE to have as leaders, such as:Addressing behavioral issuesDiscussing promotions that aren’t comingMediating conflictsOr worse, laying someone off

  It’s understandable if you resist these conversations. Maybe you’ve tried approaching an individual in the past and it went badly. Or maybe you fear that talking about a problem will only make the situation worse. Having difficult conversations is never easy, whether they're with co-workers, staff or subordinates. The problem is that avoiding difficult conversations has detrimental consequences. And, approaching difficult conversations without clear goals and effective communication strategies can make matters even worse by eroding trust and damaging relationships.

  Whether you’re the CEO, manager, supervisor, team lead, or you work in human resources, it is your responsibility to be the example for how to approach difficult conversations.

  The good news is that there are PROVEN TOOLS AND STRATEGIES for handling these situations. Plus, when you prove that you can handle difficult situations with ease and grace it will earn you respect, trust, and adoration from those you work with, improving your relationships as well as the overall atmosphere and productivity of your organization.

  In this course we’ll help you:

  Develop a better understanding of why certain conversations are so challenging, why you avoid them, and what consequences you face by not mastering this skill.

  Overcome fear of confrontation, not knowing what to say, or, ultimately, failure, and develop confidence that you can handle difficult conversations with minimal discomfort.

  Take responsibility for the success of these situations by preparing in advance and focusing on the desired outcomes.

  Understand and manage emotions before and during the conversation to avoid escalation.

  Utilize proven techniques for effective communication, listening, and approaching the conversation.

  So, are you ready to transform your relationship with your employees? If so enroll now, we look forward to seeing you in the course! Guarantee: We know you will love this course. However, we offer a no-questions-asked 30-day money-back guarantee if the course does not meet your needs for any reason.  So who are we?

  We are Joeel & Natalie Rivera, serial entrepreneurs, authors, speakers, and educators. We have over a decade of experience in the field of psychology and life coaching and our greatest passion is empowering others to live life on their terms, fulfill their potential, and embrace their greater purpose. All of our programs are designed based on our experience in coaching, social services, psychology, and education, as well Joeel’s Masters Degree in Counseling and research on happiness for his dissertation for a PhD in psychology. We have over 300,000+ students from 195 countries. Copyright ©️ Transformation Services, Inc. | All Rights Reserved

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 What are Difficult Conversations and Why Do We Avoid Them?

Lecture 3 Exercise: Difficult Conversations and Why We Avoid Them

Lecture 4 Consequences of Avoiding Difficult Conversations

Lecture 5 Exercise: The Cost of Not Having Difficult Conversations

Lecture 6 Questions, Resources and Meet the Instructors

Section 2: Taking Responsibility

Lecture 7 Preparing Yourself First

Lecture 8 Exercise: Preparing Yourself

Lecture 9 Defining Desired Outcomes

Lecture 10 Exercise: Defining the Desired Outcome

Lecture 11 Timing and Location

Lecture 12 Exercise: The Importance of Timing and Location

Section 3: Facilitating the Conversation

Lecture 13 Beginning the Conversation

Lecture 14 Exercise: Beginning the Conversation

Lecture 15 Managing Emotions: Prepare

Lecture 16 Exercise: Managing Emotions: Being Prepared

Lecture 17 Managing Emotions: During Conversations

Lecture 18 Exercise: Managing Emotions During the Conversation

Lecture 19 Example Scenarios

Section 4: Communication Strategies

Lecture 20 Communication Mistakes to Avoid

Lecture 21 Exercise: Communication Mistakes to Avoid

Lecture 22 Effective Communication Techniques

Lecture 23 Exercise: Effective Communication Techniques

Lecture 24 Effective Listening

Lecture 25 Exercise: Effective Listening

Section 5: Wrap-Up and Next Steps

Lecture 26 Tips for Avoiding Future Difficult Conversations

Lecture 27 Conclusion and What's Next

Lecture 28 Bonus: Additional Resources You Don't want to Miss

Leaders, managers or human resources professionals who want to address difficult conversations professionally,Anyone who wants to handle challenging issues in the work place in a way that avoids conflict