Management Skills: Communicating For Impact, A Core Skill

A Comprehensive Guide to Expressing Yourself: Speak, Write & Listen Well to Effectively Share Ideas and Feelings

What you'll learn
Learn to use the six critical elements of effective communication
Successfully give feedback in any situation
Become expert in essential business communication soft skills such as listening and questioning
Understand the critical role of simplicity
Help groups reach consensus
Use the power of the 5 Ws and H
Requirements
Only an interest in communicating better in speaking and writing, in business and your personal life
Description
Introduction to: Management Skills: Communicating for Impact, a Core Skill Poor communication wastes time, causes confusion and frustration, leads to bad decisions, hurts feelings, costs money, and is usually boring. On the plus side, good communication is engaging, informative, actionable, interesting, quick, and of course, clear and simple. What's yours like? This is a skill building course to enable everyone in an organization, a business, family, any group, to communicate expertly. This means being able to organize ideas, express them accurately and understandably, and be able to elicit feedback so the communication loop is closed. From appreciative inquiry to giving bad news, all the important challenges of effective communicating are covered. You will be able to handle just about any situation and have a good chance at handling every situation. Both concepts and skills are taught. In addition, a section will teach the basics of good editing by working on a practical exercise.  Bob has written two dozen books and given many presentations to large and small groups. But in a college public speaking course, he froze giving his final exam speech. completely forgetting what he was supposed to say. He didn't die on stage like he expected to do but continued studying public speaking (and writing) and became quite good at both. Come join him. Explore how to express ideas and feelings. Journey down the road of connecting with others in the most delightful ways.  Introduction to: Rock Solid Business Soft SkillsThis set of courses is ideal if you want to significantly improve your soft skills as a leader, manager or employee. Each course presents a specific topic; you’ll dive deeply into the content and emerge with newly acquired ideas and rock solid soft skills. Many of the ideas and skills are unique to this set of courses.Business is a balancing act of controlling and enabling others. As a leader/manager, you must be in charge, but also encourage the best from every worker. As you know, this isn’t easy. Make a mistake or two and everyone suffers. Rock solid skills have clear steps, easily followed and measured. And if you aspire to leadership, these skills will propel you upward.Bob's courses follow that old saying, "if you give a man a fish, you feed him for a day, if you teach him to fish, you feed him for a lifetime." Bob teaches both skills and concepts. If you want both training and an education, this is the place, tools and ideas. Each course provides ideas to explore and skills to try out. You choose the topic and in about three hours or less, you’ll acquire rock solid soft skills enabling you to support and inspire your employees.This set of Business Management courses is ideal for these topics: Entrepreneurship, Communication Skills, Management Skills, Business Fundamentals, Leadership Skills, Manager Training, Conflict Management, and Influence.

Overview

Section 1: Introduction to Communicating

Lecture 1 Introduction

Lecture 2 Miss Pugh's Definition

Lecture 3 The Message

Lecture 4 From

Lecture 5 To

Lecture 6 Medium

Lecture 7 Purpose

Lecture 8 Element "X"

Section 2: The Basic Rules

Lecture 9 Introduction

Lecture 10 The Primary Basic Rule

Lecture 11 The Secondary Basic Rule

Lecture 12 The Penultimate Basic Rule

Lecture 13 The Final Basic Rule

Section 3: Listening

Lecture 14 Introduction

Lecture 15 Conversational Communicating

Lecture 16 Listening Well

Lecture 17 Active Listening

Lecture 18 Appreciative Inquiry

Section 4: Communicating Through Mine Fields

Lecture 19 Introduction

Lecture 20 Resolving Conflict

Lecture 21 Presenting Bad News

Section 5: Leader

Lecture 22 Introduction

Lecture 23 General Obligations

Lecture 24 Specific Obligation

Lecture 25 Ask

Lecture 26 Truth

Lecture 27 Mistakes and Consequences

Section 6: Manager

Lecture 28 Meetings

Lecture 29 Performance Reviews

Lecture 30 Coaching and Mentoring

Lecture 31 Employee Errors

Lecture 32 Bad Employees

Section 7: Storytelling

Lecture 33 Introduction

Lecture 34 Journalism

Lecture 35 The Hook

Lecture 36 Conflict

Lecture 37 Resolution

Section 8: Edit Ruthlessly

Lecture 38 Introduction

Lecture 39 Write a True Sentence

Lecture 40 Editing (Including Demo & Practice)

Lecture 41 Show, Don't Tell

Section 9: Feedback: The Circle of Communication

Lecture 42 Introduction

Lecture 43 The Significant Value of Feedback

Lecture 44 Dr. Bob's Glorious Feedback System

Section 10: Extras

Lecture 45 Introduction

Lecture 46 The Magic of Dialogue

Lecture 47 Ob-Quest Technique

Lecture 48 Do What Mom Says

Lecture 49 Vocal Pauses

Lecture 50 eMail

Section 11: What's Next?

Lecture 51 Next Steps

Lecture 52 Thank You

For businesspeople and others who recognize the need and value of effective communicating.