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    Workplace Conflict Management

    Posted By: ELK1nG
    Workplace Conflict Management

    Workplace Conflict Management
    Published 8/2024
    MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
    Language: English | Size: 908.66 MB | Duration: 0h 53m

    How to develop and implement conflict resolution policies and procedure in the workplace, How to avoid conflict in firms

    What you'll learn

    Tips for leaders to manage and prevent employee conflict

    How can you develop and implement conflict resolution policies and procedures in your organization

    Techniques for handling and resolving a client conflict productivity

    Avoiding conflict management can often cause conflict

    Leveraging conflict resolution skills for career growth

    Requirements

    Desire to understand conflict management

    No special requirement

    Description

       When mentoring young managers typically the most difficult skill to develop is dealing with conflict and having the conflict result in a positive outcome. Silent approval or conflict avoidance tends to contribute to employee conflict. but also intensifies the situation. These managers or leaders will either ignore the conflict or refuse to engage in the situation. managers being non-committal, withdrawn, ignoring or sidestepping the person or problem can execute avoidance. Rather than deal with the problem by evading or delaying the confrontation becomes a lose-lose situation for both parties. Although conflict management is a difficult skill to develop, it is essential that managers and leaders master the skill emotionally and professionally.    Only focusing on how a problem negatively impacted your team is the wrong way to approach resolving a conflict. Consider why the client is upset or disappointed in the relationship. Consider the implications for her team or even her job. Try to understand the motivations for the client being difficult. One way to create empathy in your team and the client's is to prompt everyone to consider a hypothetical situation that allows people to disconnect emotionally from the situation and consider a different perspective. this can put people in a new mindset and make them more willing to work through an issue.

    Overview

    Section 1: Introduction

    Lecture 1 Introduction

    Lecture 2 Common causes of conflict in the workplace

    Lecture 3 Strategies to avoid conflict in the workplace

    Lecture 4 Role of emotional intelligence in conflict resolution

    Lecture 5 Conflict resolution in leadership

    Lecture 6 Leveraging conflict resolution skills for career growth

    Lecture 7 Key conflict resolution skills

    Section 2: Tips For Leaders To Manage And Prevent Employee Conflict

    Lecture 8 Avoid popularity contests

    Lecture 9 Respond quickly to conflict

    Lecture 10 Provide and receive consistent feedback

    Lecture 11 Respect and try to understand differences

    Section 3: Techniques For Handling And Resolving A Client Conflict Productivity

    Lecture 12 Determine if the problem is worth discussing

    Lecture 13 Use the right body language

    Lecture 14 Allowed everyone to speak

    Lecture 15 Refocus the client on the impact

    Section 4: How To Develop And Implement Conflict Resolution Policies And Procedures

    Lecture 16 Assess your current situation

    Lecture 17 Define your objective and principles

    Lecture 18 Design your policies and procedures

    Lecture 19 Communicate and train your staff

    Lecture 20 Implement and review your policies and procedures

    Section 5: Important Conflict Management Areas

    Lecture 21 Leadership conflict management and resolution skills

    Lecture 22 Avoiding conflict management can often course conflict

    Manager, employee,, consultant, companies, CEO, directors, businessmen, general public, student etc.