Workplace Communication Skills Part 2

Advanced Workplace Communication Skills: Mastering Business Interactions and Ethical Leadership

What you'll learn

Communicate effectively as part of a team, using strategies that enhance collaboration.

Implement skills for managing client and customer interactions, including handling complaints and resolving conflicts.

Conduct business communication that upholds ethical and professional standards.

Navigate the challenges of virtual team management, using tools and techniques for effective remote communication.

Build skills in leadership communication to inspire and motivate teams.

Manage crises effectively through clear, composed, and strategic communication.

Requirements

This course has no specific prerequisites, making it accessible to learners at all professional levels. A background in basic workplace communication is helpful but not required, as this course provides foundational knowledge in business communication and related skills for both beginners and experienced professionals.

Description

In today’s dynamic work environment, strong business communication skills are essential. This advanced course builds on interpersonal communication basics, diving deeper into the specific competencies required to succeed in a business setting. Designed for professionals at all levels, this course covers the comprehensive scope of business communication: from interacting with clients to managing teams and resolving crises effectively.You will explore team communication strategies that promote efficiency and collaboration, whether in person or within virtual teams. Techniques for effective customer relations - including handling difficult clients and navigating complaints - will be covered, equipping you to communicate with professionalism and empathy in every interaction. Ethical communication, a pillar of modern business, is another focus area; you’ll learn about privacy, confidentiality, and branding while maintaining high ethical standards.For those in or aspiring to leadership roles, this course delves into advanced communication techniques to inspire and motivate teams. Each module provides actionable insights, preparing you to address real-world challenges with confidence and competence.What is primarily taught in this course?Team communication and collaborative decision-making.Customer service and client relations management.Ethical and professional business communication.Remote team communication and virtual management strategies.Crisis communication.Leadership communication for inspiring and motivating teams.By the end of this course will understand how to communicate clearly during complex situations, ensuring that your leadership builds trust and cohesion.

Overview

Section 1: Introduction

Lecture 1 Introduction

Section 2: Section 1 – Team communication

Lecture 2 Section 1 introduction – Team communication

Lecture 3 1.1 – Effective communication within teams and across departments

Lecture 4 1.2 – Strategies for collaborative decision-making

Lecture 5 1.3 – Managing virtual teams and remote communication

Lecture 6 1.4 – Enhancing team communication through technology

Lecture 7 1.5 - Facilitating effective meetings and presentations

Lecture 8 Section 1 conclusion

Section 3: Section 2 – Communicating with customers and clients

Lecture 9 Section 2 introduction – Communicating with customers and clients

Lecture 10 2.1 – Customer service communication skills

Lecture 11 2.2 - Handling difficult customers and resolving complaints

Lecture 12 2.3 - Effective sales and marketing communication

Lecture 13 2.4 - Managing communication in a global business context

Lecture 14 2.5 - The role of communication in a crisis

Lecture 15 Section 2 conclusion

Section 4: Section 3 - Ethical and professional communication

Lecture 16 Section 3 introduction - Ethical and professional communication

Lecture 17 3.1 - Communicating with integrity and professionalism

Lecture 18 3.2 - Ethical considerations in business communication

Lecture 19 3.3 - Maintaining confidentiality and privacy

Lecture 20 3.4 - Ethical branding and online presence

Lecture 21 Section 3 conclusion

Section 5: Section 4 - Communication skills for leadership

Lecture 22 Section 4 introduction - Communication skills for leadership

Lecture 23 4.1 - Communication challenges and opportunities for leaders

Lecture 24 4.2 - Empathy and active listening as leadership communication skills

Lecture 25 4.3 - Inspiring and motivating teams through effective communication

Lecture 26 Section 4 conclusion

Section 6: Course conclusion

Lecture 27 Course conclusion

Professionals who want to enhance their business communication skills within a team and customer/client context.,Managers, team leaders, and supervisors aiming to improve team cohesion and productivity through effective communication.,Individuals in client-facing roles who need strategies for handling customer complaints and building positive relationships.,Emerging leaders seeking to develop ethical communication practices and inspire their teams.,Anyone interested in mastering the challenges of virtual communication and global business interactions.