Workplace Communication Skills Part 1

Mastering Personal Communication Skills for Workplace Success

What you'll learn

Master the basics of communication theory. Understand the essential elements of communication including the Source, Message, Channel, and Receiver.

Develop interpersonal communication skills. Identify and practice the principles of effective interpersonal communication.

Enhance conflict resolution and negotiation skills. Implement strategies for effective conflict resolution in the workplace.

Improve cross-cultural communication. Recognise and respect cultural differences in a diverse workplace.

Refine your written communication skills. Craft professional written communications including emails, memos, and letters.

Requirements

Basic literacy and language proficiency.

Basic computer skills.

A willingness to participate.

An interest in professional and personal development.

Description

Effective communication is essential for success in today's globalised work environment, where teams are often distributed across continents. Whether you're a seasoned professional or just starting out, mastering personal communication skills can unlock doors to collaboration, innovation, and career growth.This course, Master Workplace Communication Skills Part 1, covers a comprehensive overview of communication theory, focusing on the SMCR model (Source, Message, Channel, Receiver) as a framework for successful interactions. Learners will gain valuable insights into interpersonal communication, learning how to engage in active listening, build empathy, and navigate cross-cultural differences. The course also delves into conflict resolution strategies, equipping you with tools to manage and resolve disputes effectively.Additionally, you'll develop skills in face-to-face communication, including body language, tone of voice, and active listening techniques. Written communication, from crafting professional emails to business reports, will also be addressed, ensuring that your messages are clear, concise, and impactful.What is primarily taught in this course?Communication theory, with a focus on the SMCR model.Interpersonal communication, including active listening and empathy.Cross-cultural communication in diverse workplaces.Conflict resolution and negotiation techniques.Face-to-face communication strategies, including body language and non-verbal cues.Professional written communication, including emails, reports, and memos.By the end of the course, you will have the confidence to communicate more effectively in the workplace, leading to stronger relationships, better teamwork, and enhanced professional success.

Overview

Section 1: Introduction

Lecture 1 Course introduction

Section 2: Section 1

Lecture 2 Section 1 introduction – A brief overview of communication theory

Lecture 3 1.1 – The source/sender

Lecture 4 1.2 – The message

Lecture 5 1.3 – The channel

Lecture 6 1.4 – The receiver

Lecture 7 Section 1 conclusion

Section 3: Section 2

Lecture 8 Section 2 introduction - Interpersonal communication

Lecture 9 2.1 – Principles of interpersonal communication

Lecture 10 2.2 – Building positive relationships

Lecture 11 2.3 – Developing emotional intelligence and empathy

Lecture 12 2.4 – Conflict resolution and negotiation skills

Lecture 13 2.5 – Cross-cultural communication in a diverse workplace

Lecture 14 2.6 - Assessing personal communication strengths and weaknesses

Lecture 15 Section 2 conclusion

Section 4: Section 3

Lecture 16 Section 3 introduction – Skills for effective face-to-face communication

Lecture 17 3.1 – Preparation for a face-to-face conversation

Lecture 18 3.2 – How to conduct a face-to-face conversation

Lecture 19 3.3 – Non-verbal cues

Lecture 20 3.4 – Active listening

Lecture 21 3.5 – Effective questioning

Lecture 22 3.6 – Feedback strategies

Lecture 23 Section 3 conclusion

Section 5: Section 4

Lecture 24 Section 4 introduction – Written communication

Lecture 25 4.1 – Importance of written communication

Lecture 26 4.2 – Crafting professional written communication

Lecture 27 4.3 – Proofreading and editing

Lecture 28 4.4 – Strategies for clear and persuasive writing

Lecture 29 Section 4 conclusion

Section 6: Course conclusion

Lecture 30 Course conclusion

New professionals: Individuals who are just starting their careers and want to build a strong foundation in effective communication techniques.,Seasoned professionals: Experienced workers looking to refine their communication skills and stay updated with modern communication practices.,Team leaders and managers: Those in leadership positions who need to effectively communicate with their teams, resolve conflicts, and foster a collaborative work environment.,Remote workers: Employees working in remote or distributed teams who need to master digital communication tools and techniques to maintain clear and effective communication with colleagues.