Unspoken Rules Of Business Email To Boost Your Career

Understanding Email Tone and Etiquette

What you'll learn

Develop an advanced skill in understanding the tone of an email

Learn to identify passive-aggressive behavior in emails

Learn to understand when and who to copy on an email

Learn how to politely decline an email request

Learn when to use email chains and when not to

Learn how to craft the perfect subject line

Learn how to avoid sounding overly defensive in email responses

Requirements

Desire to improve your English

Ability to use English at a minimum of lower intermediate level

Willingness to broaden your understanding of email culture in English speaking environments

Willingness to embrace the complexities of English used in complex social environments

Description

The nature of this course is to teach how to read the tone of a message and how to interpret between the lines like a native speaker would. WARNING: this is not a course where we only teach standard phrases but rather an advanced level course that will help you communicate more like a local, including but not limited to soften your tone when you try to reject a request, be diplomatic when it is a tricky situation and understand when people are challenging you and criticize you in a subtle way. Communication is not just to get the message across but to do so in a culturally appropriate and elegant manner. STOP using basic communication and boost your career by mastering the art of nuanced email communication just like how you do in your native language. Unlock the secrets to effective and sophisticated interactions that will set you apart in the ever more competitive professional world.Love them or hate them Emails are not going anywhereAs of 2023, it's estimated that over 300 billion emails are sent daily worldwide. (Source: Statista)In 2023, there were approximately 4.6 billion email users worldwide, a number expected to grow to over 4.9 billion by 2025. (Source: Statista)So we have to accept and embrace the technology that is here nowCommunication is Key to Success, Especially EmailEnglish is the dominant language of business communication globally, with approximately 1.75 billion people using English to communicate on a regular basis, including email. (Source: Harvard Business Review)The average office worker receives around 121 emails per day and sends about 40 business emails daily. (Source: Radicati Group)In a business context, professionals spend an average of 28% of their workweek managing email. (Source: McKinsey)With such a large amount of communication done over email it is worth spending time to master the craftThis is not Just Another Basic English CourseNot just another vocabulary and phrase training courseWe don’t teach you tricks to FAKE fluencyTeach the skills necessary to decode emails like a native speakerDon’t just communicate, express yourself and understand others as they intend

Overview

Section 1: Introduction

Lecture 1 Welcome & Introduction

Lecture 2 Get your money’s worth!

Lecture 3 Learning how to Adjust Audio Speed

Section 2: Lesson 0

Lecture 4 What we will focus on?

Lecture 5 What you can do after you finish?

Lecture 6 How will the lessons be structured?

Lecture 7 Conclusion

Section 3: Lesson 1 Learning to identify passive-aggressive behavior in emails

Lecture 8 Introduction

Lecture 9 Teaching Example: Handling a passive aggressive request

Lecture 10 Deep Dive the email & How else could it be understood?

Lecture 11 Example 1: Passive Aggressiveness with Timelines

Lecture 12 Deep Dive the email & How else could we interpret this email?

Lecture 13 Example 2: Raising an Issue Passive Aggressively

Lecture 14 Deep Dive this email & How else could we interpret this email?

Lecture 15 Example 3: Passive Aggressive Check-In

Lecture 16 Let’s Deep Dive this Email & How else could we interpret this email

Lecture 17 Lesson Conclusion - How to avoid sounding passive aggressive in an email

Section 4: Lesson 2 Learning how to avoid sounding overly defensive in email responses

Lecture 18 Who cares about sounding defensive in an email?

Lecture 19 Teaching Example - Defensive Focus, Not Problem Solving

Lecture 20 Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 21 Example 1: Defensive Reaction to Question

Lecture 22 Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 23 Example 2: Ignoring Constructive Feedback by Being Defensive

Lecture 24 Let’s Deep Dive this Email & How Else Might We Interpret this Email?

Lecture 25 Example 3: Defensive Reaction to Criticism

Lecture 26 Let’s Deep Dive this Email & How Else Might We Interpret this Email?

Lecture 27 Lesson Conclusion - How to Avoid Sounding Overly Defensive in Emails

Section 5: Lesson 3 Learning how to politely decline an email request

Lecture 28 Why do we need to know how to politely decline an email request?

Lecture 29 Teaching Example: Enabling a Coworker to Solve Their Own Problem

Lecture 30 Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 31 Example 1: Declining a Request that is Outside the Scope of Work

Lecture 32 Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 33 Example 2: Declining and Referring a Request

Lecture 34 Let’s Deep Dive this Email & How Else Might We Interpret this Email?

Lecture 35 Example 3: Declining and Redirecting a Request

Lecture 36 Let’s Deep Dive this Email & How Else Might We Interpret this Email?

Lecture 37 Lesson Conclusion - How to Politely Decline a Request

Section 6: Lesson 4 Learning when to use email chains and when not to

Lecture 38 Why care about email chains anyway?

Lecture 39 Teaching Example: Kindly Bringing an Email back into the Chain

Lecture 40 Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 41 Lesson Conclusion - Best Practices for Email Chains

Section 7: Lesson 5 Learning to understand when and who to copy on an email

Lecture 42 Why bother to learn how to identify when and who to copy on an email?

Lecture 43 Teaching Example: Too Many People on One Email

Lecture 44 Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 45 Example : Criticism with Manager

Lecture 46 Let’s Deep Dive this Email & How else could we interpret this email?

Lecture 47 Example 2: Criticism in Front of Team

Lecture 48 Let’s Deep Dive this Email & How Else Might We Interpret this Email?

Lecture 49 Example 3: Passive Aggressive Criticism in Front of Team

Lecture 50 Let’s Deep Dive this Email & How Else Might We Interpret this Email?

Lecture 51 Lesson Conclusion - How to decide who to add to the email and who not to

Section 8: Lesson 6 Learning how to craft the perfect subject line

Lecture 52 Why should I care about crafting a good subject line?

Lecture 53 Example 1: Poor Searchability

Lecture 54 Breakdown & Recommendation

Lecture 55 Example 2: Missing Critical Information

Lecture 56 Breakdown & Recommendation

Lecture 57 Example 3: Missing Key Action

Lecture 58 Breakdown & Recommendation

Lecture 59 Lesson Conclusion - Best Practices for Writing Email Subject Lines

Section 9: Ending

Lecture 60 Course Completion

Intermediate to Advanced Learners of English, Those Who Want to Use English Professionally,College and University Students who are or will Shortly be Employeed Soon,Job Hunters,Working Professionals looking to Climb the Career Ladder,Professionals Working in Customer Service Sectors or Customer Facing Jobs