Total Servicenow Developer And Admin Course With Javascript!

No prior ServiceNow experience is required, though familiarity with IT concepts is beneficial.

What you'll learn

Introduction to ServiceNow

Overview of ServiceNow Platform

Navigating the User Interface

Understanding ServiceNow Architecture and Components

Key Concepts: Tables, Forms, Lists, Records

ServiceNow Administration

User Administration: Managing Users, Groups, and Roles

Data Management: Tables, Fields, and Relationships

Form Customization: Designing and Customizing Forms

UI Policies and Business Rules: Ensuring Data Integrity and Business Logic

Importing Data: Data Import Sets, Data Sources, and Data Transformations

Notifications: Email Notifications and Alerts

Service Catalog and Request Management

Workflows and Approvals

Reports and Dashboards

ServiceNow Development

Scripting in ServiceNow: Introduction to Client Scripts, Business Rules, and Script Includes

Glide APIs: Using GlideRecord, GlideForm, and GlideUser

UI Actions and UI Macros

Building and Managing Applications: Custom Applications, Application Scope, and Development Best Practices

IT Service Management (ITSM)

Incident Management, Problem Management, Change Management, Knowledge Management

Scheduled Jobs and Background Scripts

Flow Designer: Creating Flows and Actions, Subflows

Coding Standards and Practices

Admin and Developer Best Practices

Agile Development in ServiceNow

Hands-on Projects: Developing and Administering ServiceNow Applications

Real-world Use Cases for Problem Solving

End-to-End ServiceNow Application Development

UI Pages, UI Macros

UI actions, Client scripts, types of client scripts with examples

Business Rules, Types of business rules with examples

Scheduled Jobs with examples

Client side APIs like Glide User, GlideForm, GlideModal, GlideModalForm, GlideAjax, GlideList

Server Side API like GlideSystem, GlideRecord, GlideRecordSecure, GlideAggregate, GlideDateTime

Update Sets

Javascript for ServiceNow

Email Notifications, types of notifications, Email Scripts

How to fire email notifications using events

ServiceNow Developer course

ServiceNow admin course

Keeping emails in copied list or cc list or bcc list

What is trigger in flow designer

Relationships, Related Lists, Related List Actions

Reference Qualifiers, types of reference qualifiers

Script Includes, types of script includes

Script execution order in servicenow

500 ServiceNow interview questions

Process flow, UI Formatters

Dictionary Overrides, Dictionary Properties

Data policies

Data look up rules, assignment Rules

current object, previous object, scratchpad object in business rules

Workflow activitys, flow Designer actions

Flow Designer custom actions

Transform Maps, Data Sources, Transform Scripts, Source Tables

Servicenow course material

Reports and dashboards

SLA Definitions

Metric definitions

Scheduled jobs

Email Notifications

Email Scripts

Flow Designer, Action, Subflow

Requirements

No prior knowledge required

Description

This comprehensive course is designed for IT professionals looking to enhance their skills in ServiceNow, a leading cloud-based platform for IT service management (ITSM). Participants will gain a deep understanding of both the development and administrative aspects of ServiceNow, enabling them to effectively manage and customize the platform to meet organizational needs.The course begins with an introduction to ServiceNow, covering its architecture, features, and capabilities. Participants will learn about the ServiceNow interface and navigation, enabling them to utilize the platform efficiently. The curriculum emphasizes core administrative functions, including user and group management, role assignment, and access control.As the course progresses, participants will delve into advanced administration topics such as incident, problem, and change management processes. They will also explore reporting and dashboard creation, gaining insights into data visualization and analytics within the platform.In the development section, students will learn to create and customize applications using ServiceNow's Studio and Application Repository. They will gain hands-on experience with scripting in ServiceNow, including client scripts, business rules, and UI policies.Throughout the course, practical exercises and real-world scenarios will reinforce learning, ensuring participants can apply their knowledge in their respective roles. By the end of the course, attendees will be well-equipped to manage, configure, and customize ServiceNow, making them valuable assets to their organizations.

Overview

Section 1: Introduction

Lecture 1 ServiceNow Account Creation

Lecture 2 User Adminstration

Lecture 3 User Interface

Lecture 4 ServiceNow Products

Lecture 5 Incident Management

Lecture 6 Problem Management

Lecture 7 Change Management

Lecture 8 Change Management Continuation

Lecture 9 Knowledge Management

Lecture 10 ServiceNow Architecture

Lecture 11 Table Creation & Form Design

Lecture 12 Form Sections and Views

Lecture 13 Dictionary Properties Like Mandatory, Readonly, Display, Default, Dependent

Lecture 14 Dictionary Properties continuation

Lecture 15 Process Flow, Application Menus, Short Cuts

Lecture 16 Child Tables(Extended Tables) & Dictionary Overrides

Lecture 17 Data Look Up Rules

Lecture 18 Update Sets

Lecture 19 Table Filters, Save, Submit, Update, insert, insert & stay

Lecture 20 UI Policys

Lecture 21 UI Policy Continution

Lecture 22 Data Policies & ServiceNow Admin course material

Section 2: Javascript for ServiceNow

Lecture 23 Javascript comenting, Data Types, Variable declaration

Lecture 24 Javascript Operators

Lecture 25 Javascript String Methods

Lecture 26 Array Methods

Lecture 27 Object Methods

Lecture 28 Javascript conditions

Lecture 29 Javascript loops & Material

Lecture 30 Javascript functions & Material

Section 3: Client Side ServiceNow Scripting

Lecture 31 Javascript, APIs introduction

Lecture 32 What is client and Server, GlideUser API

Lecture 33 GlideForm API

Lecture 34 GlideForm Continution

Lecture 35 Client Scripts

Lecture 36 On Load Client script Use cases

Lecture 37 On Change Client script Use cases

Lecture 38 CRUD Operations using GlideRecord

Lecture 39 Glide Ajax & on change client script use cases

Lecture 40 Glide Ajax & on change client script use cases

Lecture 41 On Submit Client Scripts and Use cases

Lecture 42 Client Script Use cases

Lecture 43 On Cell Edit Client scripts

Lecture 44 UI Actions

Lecture 45 UI Actions part 2

Lecture 46 UI Actions part 3

Lecture 47 UI Actions part 4

Lecture 48 Ui Pages

Lecture 49 UI Pages continution

Lecture 50 UI Macros

Section 4: Server Side ServiceNow Scripting

Lecture 51 Server Side APIs

Lecture 52 GlideRecord & GlideRecordSecure methods

Lecture 53 GlideAggregate API

Lecture 54 GlideSystem

Lecture 55 GlideDateTime

Lecture 56 GlideDateTime Continution

Lecture 57 GlideDateTime Continution

Lecture 58 Business Rules

Lecture 59 Business Rules Continuation

Lecture 60 Business Rules Continution

Lecture 61 Business Rules Continution

Lecture 62 Business rules Continuation

Lecture 63 Scheduled Jobs

Lecture 64 Scheduled Jobs Continuation

Lecture 65 System Notifications

Lecture 66 Email Notifications

Lecture 67 Email Notifications using events part 2

Lecture 68 Email Scripts

Lecture 69 Inbound Email Actions

Lecture 70 Reports and Dashboards

Lecture 71 Dashboards

Lecture 72 Service Level Agrements

Lecture 73 SLA & Metric Definitions

Lecture 74 Advanced Reference Qualifiers

Lecture 75 Advanced Reference Qualifiers and Related Lists

Lecture 76 Import Sets

Lecture 77 Import Sets part 2

Lecture 78 Import Set part 3

Lecture 79 Transform Scripts

Lecture 80 Data Sources

Lecture 81 SLA Definitions & Scripting material

Lecture 82 Access Control List(ACL), Requirements & Material

Section 5: Catalog Items

Lecture 83 Catalog Items Part 1

Lecture 84 Catalog Items part 2

Lecture 85 Catalog Items part 3

Lecture 86 Catalog Items part 4

Lecture 87 Workflow part 1

Lecture 88 Workflow part 2

Lecture 89 Workflow part 3

Lecture 90 Record Producers

Lecture 91 Flow Designer part 1

Lecture 92 Flow Designer Part 2 & Interview Questions

IT Professionals,System Administrators,Business Analysts,Developers,IT Managers and Team Leaders,Aspiring ServiceNow Practitioners,Frontend developers