Total Quality Management: Certification
Published 1/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.03 GB | Duration: 5h 4m
Published 1/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.03 GB | Duration: 5h 4m
Breakdown this highly effective approach to delivering quality and operational excellence in your organization.
What you'll learn
How to deploy a Total Quality Management project
How to deploy Total Quality Management in your organization
How to deploy the tools and techniques of Total Quality Management successfully
How to continually improve your organization
How to deploy the TQM principles into your organzation
How to change the culture of your organization to put quality at the heart of your operations
The process to improve your products, services and outputs
The approach to embed quality into your processes
How to instil and focus on operational excellence
Once deployed, TQM will improve your operational performance
Requirements
None. We will w
No prior improvement / change knowledge is required
Course built to be open to all levels
Reach out to me (emailed/LinkedIn) if you need an assistance
Description
Total Quality Management is an approach to the identification, delivery and control of quality within organization. It is a tried and tested method, highly in demand in today's workforce, which sees a company placing quality at the core of its overall operation strategy. It contains a set of 8 principles and 8 key steps that one must follow in order to successfully deliver quality in compliance with successful quality management. Within this course, you will learn:- The fundamentals of Quality (what is TQM, Quality, Continuous Improvement etc.)- The 8 principles of Total Quality Management.- The 8 steps to deliver Total Quality Management.- The tools and techniques you can use in a TQM project or as part of your daily activities.At the end of the course, you will have the knowledge and the confidence to deliver quality in your organization, improving both he quality and performance of your people, procedures and processes. You will positively impact your products and services, improve your customer and client experience and deliver overall change and improvements to your wider operational performance. Going forward, you will be skilled to deliver plans, strategies and techniques in a range of organizations to lock in operational excellence and sound quality performance throughout.
Overview
Section 1: Introduction
Lecture 1 What is covered in this course?
Lecture 2 What is the purpose of this course?
Lecture 3 Disclaimer
Section 2: Fundamentals of Total Quality Management
Lecture 4 What is Total Quality Management?
Lecture 5 Examples of Total Quality Management
Lecture 6 What is quality?
Lecture 7 What is quality? - Example
Lecture 8 What is continuous improvement?
Lecture 9 Graphical representation of continuous improvement
Lecture 10 Pros of Total Quality Management
Lecture 11 Cons of Total Quality Management
Section 3: The 8 principles
Lecture 12 Overview & scenario
Lecture 13 Customer focus
Lecture 14 Customer focus - Scenario example
Lecture 15 Employee involvement
Lecture 16 Employee involvement - Scenario example
Lecture 17 Integrated system
Lecture 18 Integrated system - Scenario example
Lecture 19 Process-centric approach
Lecture 20 Process-centric approach - Scenario example
Lecture 21 Systematic approach
Lecture 22 Systematic approach - Scenario example
Lecture 23 Continual efforts
Lecture 24 Continual efforts - Scenario example
Lecture 25 Fact-based decision-making
Lecture 26 Fact-based decision-making - Scenario Example
Lecture 27 Relationship management
Lecture 28 Relationship management - Scenario example
Section 4: The 8 steps
Lecture 29 Overview
Lecture 30 Review the culture
Lecture 31 Review the culture - Scenario example
Lecture 32 Develop a strategy
Lecture 33 Develop a strategy - Scenario example
Lecture 34 Recognize customer requirements
Lecture 35 Recognize customer requirements - Scenario example
Lecture 36 Outline the process
Lecture 37 Outline the process - Scenario example
Lecture 38 Outline the processes - Example process
Lecture 39 Form the committee
Lecture 40 Form the committee - Scenario example
Lecture 41 Initiate involvement
Lecture 42 Initiate involvement - Scenario example
Lecture 43 Regularize daily ops
Lecture 44 Regularize daily ops - Scenario example
Lecture 45 Regularize daily ops - Kanban example
Lecture 46 Seek continuous input
Lecture 47 Seek continuous input - Scenario example
Section 5: The 7 tools of quality
Lecture 48 Process Map
Lecture 49 Check Sheet
Lecture 50 Histogram
Lecture 51 Pareto Chart
Lecture 52 Fishbone Diagram
Lecture 53 5 Whys
Lecture 54 Run Chart
Section 6: Close out
Lecture 55 Review of key learnings
Lecture 56 Hints & tips
Lecture 57 Thank you
Anyone currently working for a company who wants to improve operational performance,Anyone who owns a business / manages a department and wants to deliver quality throughout,Anyone who wants to upskill in the field of quality and improvement,Anyone who wants to leave the course with full confidence in delivering projects to improve quality