The Win Program - Win Interviews Naturally

Face interviews like a pro. Build your confidence and excel with ease.

What you'll learn

Introduction to BPO Industry - Understand the BPO industry in India. Recognize the career opportunities, fundamental concepts of Business Process Outsourcing

Job Preparation and Self-Assessment - Evaluate your own education, skills, and abilities.

Learn the importance of SWOT analysis for career readiness. Select the most suitable resume type and create a tailored resume based on your SWOT analysis.

Effective Communication Skills - Develop clear and confident verbal communication skills.

Understand the significance of non-verbal communication cues.

Identify and overcome common communication barriers. Foster cultural sensitivity in communication.

Interview Techniques and Preparation - Craft a compelling "Tell me about yourself" response.

Structure interview responses using a matrix approach. Apply active listening skills during interviews. Use persuasion techniques for a positive impression

Pronunciation and Clarity - Enhance pronunciation for fluent and clear speech.

Eliminate regional accents and pronunciation errors. Improve clarity of speech for effective communication.

Comprehension and Thought Flow - Enhance reading and listening comprehension skills.

Apply comprehension strategies in real-life scenarios. Overcome thought flow hindrances in communication.

Roleplays and Telephone Etiquette - Participate in roleplay exercises to simulate real job scenarios. Develop telephone etiquette for professional communication

Persuasion and Influence - Understand the role of persuasion in BPO success. Build rapport, empathy, and credibility for effective persuasion.

Customer Support and Query Handling - Master customer support skills for BPO job aspirants. Handle customer queries effectively with empathy and social skills.

Sentence Construction and Colloquialisms - Construct grammatically correct sentences. Avoid colloquialisms and Indianisms in professional communication.

Telesales and Sales Techniques - Master telesales techniques for BPO job aspirants. Apply standard operating procedures (SOPs) and rubrics for tele-sales.

Computer Knowledge and Typing Skills - Develop computer skills and typing efficiency for BPO success.

Resilience and Active Listening - Cultivate resilience as a virtue for the BPO industry.

Adapt communication to different CEFR levels, from A1 beginner to C2 mastery.

Course Summary and Thank You - Recap key takeaways from the course.

Requirements

Basic English-speaking capabilities - Beginner/elementary and pre intermediate/intermediate, advanced/proficient.

E-learning requirements - a stable internet connection and a learning environment.

Description

The curriculum and learning objectives for this course are:Learn to formulate a tailor-made resume in adherence to the job requirements, career analysis, strengths, skills, and expertisePrepare and model a resume, matching your skill set with the job requirements. Exhibit a resume by using suitable keywords.Identify learning gaps and put in place remedies to nullify the gaps by implementing continuous learningIdentify the communication obstacles.Identify the language barriers through preliminary tests and analyze ways to eradicate them.Solve fear of rejection/disapproval by building confidence through tests and practice sessions.Learn and improve active listening skills through case studies.Plan and build a specific model to eradicate the lack of persuasion and negotiation skills, lack of confidence, and lack of clarity in expressionUnderstand and apply proven techniques to eradicate the communication obstaclesUnderstand and inculcate confidence while speaking to recruiters during the BPO employment processLearn and enhance your English to the industry standards for BPO employmentExercises for Role-play sessions and practice sessionsOffline practice tests and word drillsLearn telephone etiquette for both sales and customer service domainsLearn the foundation of communication assessment during BPO employment - Clarity of speech, pronunciation, grammar, thought low, comprehension, and sentence construction with one-on-one sessions and offline practice testsMaster the art of acing BPO industry interviews.Explore the Indian BPO industry, recruitment processes, and company types.Understand the key tasks within a BPO company.Learn about BPO interview metrics and ground rules.Discover the winning strategies for BPO interviews.Harness the power of repetition in training.Dive deep into the components of BPO interviews.Evaluate your education, skills, and abilities.Tackle the million-dollar question: "Tell me about yourself."Analyze your strengths, weaknesses, opportunities, and threats (SWOT).Craft a winning resume and cover letter.Overcome communication barriers.Perfect your communication skills using the 5Cs.Work on pronunciation, clarity, and comprehension.Develop persuasion and empathy skills.Build resilience for success.Master active listening and focus techniques.Understand thought flow in BPO communication.Practice through BPO roleplays.Learn telephone etiquette.Explore influencing techniques.Handle queries effectively.Enhance empathy during BPO calls.Refine sentence construction.Excel in telesales and customer support.Polish computer skills and typing efficiency.Adapt communication for different CEFR levels.Prepare for the interview day like a pro.Access valuable bonus resources.A holistic course to transform your BPO interview skills and career prospects.Learn and apply the WIN technique during the day of the interview

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Introduction to WIN

Lecture 3 BPO Industry in India

Lecture 4 What is A BPO?

Lecture 5 BPO Recruitment

Lecture 6 Types of BPO companies

Lecture 7 Tasks of a BPO company.

Lecture 8 Metrics and ground rules of a BPO interview

Lecture 9 What do you NEED to win one?

Lecture 10 The Handout How To's

Section 2: Repetition - Say as many times possible!

Lecture 11 The Power of Repetition in Training

Lecture 12 The Handouts How To's

Section 3: The Components of a BPO interview

Lecture 13 Phases, elements and parameters of the Process

Lecture 14 BPO Interview METRICs - in detail

Lecture 15 The Handouts How To's

Section 4: Know thyself. Evaluate - Your education, skills and abilities

Lecture 16 Evaluation before typing your resume is mandatory and know how to know yourself

Lecture 17 The Prelude to Tell me about yourself - $$$Million Dollar Question$$$

Lecture 18 The Handouts How To's

Section 5: SELF - SWOT - Analyze, Introspect, take action, practice and succeed

Lecture 19 SELF - SWOT - Introduction

Lecture 20 SWOT - For freshers

Lecture 21 SWOT - Experienced individuals

Lecture 22 Strengths, 5 must haves & 10 choices to suit. Ways to present in interviews

Lecture 23 Weakness-5 must avoid weaknesses, and the art of skipping & silence

Lecture 24 Oppurtunities-What? How do they influence your career and how to leverage them

Lecture 25 Threats - Factors that you may need to lessen if possible eradicate

Lecture 26 How to prepare your resume from your SWOT analysis report?

Lecture 27 The Handouts How To's

Section 6: RESUME - Reveal Effectively Stating Useful & Mandatory Essentials

Lecture 28 Types of resume and how to choose one for your needs correctly.

Lecture 29 The self expression - The beginning and initial approach

Lecture 30 Dos and Don'ts while writing a resume.

Lecture 31 Common mistakes in a resume.

Lecture 32 The Winning combo - The Keyword inclusion

Lecture 33 Job requirements = Resume. How to make a winning marriage?

Lecture 34 Resume - The Crisper The Winner

Lecture 35 Trail and error - Field testing your resume

Lecture 36 The Cover Letter - Beautiful books always have a great cover. Resume's gift wrap

Lecture 37 The Handouts How To's

Section 7: Communication Barriers - ID, Learn, Inculcate, Practice and Break free.

Lecture 38 Barriers - Bigger the Barrier, Greater the Success

Lecture 39 Types of barriers - Which one do you have? Identify thru tell tale signs!

Lecture 40 Psychological barriers

Lecture 41 Physical barriers

Lecture 42 Emotional barriers

Lecture 43 Cultural barriers

Lecture 44 Technical barriers

Lecture 45 Language barriers

Lecture 46 How to break these barriers? Techniques and methods.

Lecture 47 Ways to break open barriers and explore opportunities.

Lecture 48 Fostering Cultural Sensitivity

Lecture 49 Overcoming Psychological Hurdles

Lecture 50 Tailoring Communication Channels Part 1

Lecture 51 Tailoring Communication Channels Part 2

Lecture 52 The Handouts How To's

Section 8: What are you? - The Trickiest question on Earth, of Tell me about yourself.

Lecture 53 Tell me about yourself - Come again!

Lecture 54 Why this question?

Lecture 55 What are the panelist's metrics behind this question?

Lecture 56 How to start? Remember, first impressions are always best impressions.

Lecture 57 Time frame, topics to cover, things to avoid, and common mistakes

Lecture 58 The body of the speech.

Lecture 59 The WIN way of winning this question.

Lecture 60 What they need to know!

Lecture 61 The no need to know things and topics.

Lecture 62 Prepare a matrix. Initiate, execute, follow and succeed.

Lecture 63 The Two Minute Scam but a wonderful effort

Lecture 64 The Handouts How To's

Section 9: Communication skills - THE 5Cs - Choose, Collect, Create, Connect and Captivate

Lecture 65 Communciation 5Cs

Lecture 66 Learn 5Cs of communication through LIPS - Learn, Implement, Practice and Succeed

Lecture 67 Learn 5Cs of communication through LIPS - Part 02

Lecture 68 Learn 5Cs of communication through LIPS - Part 03

Lecture 69 Communication skills demanded from you for this interview.

Lecture 70 Verbal communication

Lecture 71 Non verbal communications

Lecture 72 Communication Etiquette

Lecture 73 The Handouts How To's

Section 10: Pronunciation - Prepare, Preserve, Present, Perceive, and Perform

Lecture 74 Pronounce - Properly, correctly and fluently.

Lecture 75 How to develop natural pronunciation and inculcate proper intonation for non nat

Lecture 76 How to eradicate pronunciation errors for non native speakers

Lecture 77 How to reduce and eliminate the regional tone intrusion while pronouncing

Lecture 78 Pronunciation - Word Drills

Lecture 79 Acceptable and not acceptable mistakes

Lecture 80 How to eliminate mother tongue influence for non-native speakers during pronunci

Lecture 81 The Handouts How To's

Section 11: Clarity of speech

Lecture 82 Clarity of speech introduction

Lecture 83 Inconsistent rate of speech

Lecture 84 High rate of speech

Lecture 85 Robotic or choppy speech and major speech impediment

Lecture 86 The Handouts How To's

Section 12: Comprehension - Listen, Process and Respond - Effectively

Lecture 87 Comprehension - Basics

Lecture 88 Strategies for Reading Comprehension

Lecture 89 Strategies for Listening Comprehension

Lecture 90 Applying Comprehension in Real Life

Lecture 91 Importance of Comprehension in BPO industry part 01

Lecture 92 Importance of Comprehension in BPO industry part 02

Lecture 93 The Handouts How To's

Section 13: The Power of Persuasion

Lecture 94 The Power of Persuasion in BPO Success

Lecture 95 Why Persuasion is Expected from a BPO job aspirant

Lecture 96 Why Persuasion is Prevalent in BPO

Lecture 97 Persuasion Skills for BPO Interviews

Lecture 98 Building Rapport as a Component of Persuasion

Lecture 99 Active Listening as a Key Component of Persuasion

Lecture 100 Effective Communication as Essential for Persuasion

Lecture 101 Empathy and Understanding as Powerful Components of Persuasion

Lecture 102 Establishing Credibility as Vital for Persuasion

Lecture 103 The Handouts How To's

Section 14: Resilience - The Power to withstand

Lecture 104 Resilience - A virtue which is a necessity Part 01

Lecture 105 Resilience - A virtue which is a necessity Part 02

Lecture 106 The Handouts How To's

Section 15: Active Listening

Lecture 107 Active Listening The Key to Communication

Lecture 108 The Role of Active Listening

Lecture 109 The Handouts How To's

Section 16: The Technology of Active Focus

Lecture 110 Mastering Active Focus for BPO Success Part 01

Lecture 111 Mastering Active Focus for BPO Success Part 02

Lecture 112 The Handouts How To's

Section 17: Thought flow

Lecture 113 Introduction

Lecture 114 The Hindrances of Thoughtflow in BPO Communication and How to Excel

Lecture 115 The Handouts How To's

Section 18: BPO Roleplays

Lecture 116 BPO Roleplays - Introduction

Lecture 117 The Handouts How To's

Section 19: Telephone etiquette

Lecture 118 Introduction

Lecture 119 The Handouts How To's

Section 20: Influencing

Lecture 120 Influencing for BPO Job aspirants Part 1

Lecture 121 Influencing for BPO Job aspirants Part 2

Lecture 122 Why It's Important to Influence Panelists Part 01

Lecture 123 Why It's Important to Influence Panelists Part 02

Lecture 124 Why It's Important to Influence Panelists Part 03

Lecture 125 Why It's Important to Influence Panelists Part 04

Lecture 126 The Handouts How To's

Section 21: Query Handling

Lecture 127 Mastering Query Handling in BPO Calls

Lecture 128 The Handouts How To's

Section 22: Empathy and Social skills

Lecture 129 Empathy during BPO Calls

Lecture 130 Mastering Empathy in BPO Conversations

Lecture 131 The Handouts How To's

Section 23: Sentence construction

Lecture 132 Introduction

Lecture 133 Colloquialisms and Indianisms Part 01

Lecture 134 Colloquialisms and Indianisms Part 02

Lecture 135 Colloquialisms and Indianisms Part 03

Lecture 136 Colloquialisms and Indianisms Part 04

Lecture 137 Mastering Range in BPO Conversations part 01

Lecture 138 Mastering Range in BPO Conversations part 02

Lecture 139 Mother tongue translation part 01

Lecture 140 Mother tongue translation part 02

Lecture 141 Mother tongue translation part 03

Lecture 142 Mother tongue translation part 04

Lecture 143 The Handouts How To's

Section 24: Telesales

Lecture 144 Mastering Telesales for BPO Job Aspirants

Lecture 145 Metrics involved in a sale call roleplay session

Lecture 146 Stages of a tele sale call?

Lecture 147 Opening of a sale call

Lecture 148 DISCOVERY - Let him talk and let me take from there

Lecture 149 Assertiveness - The power of affirmation and confidence Part 01

Lecture 150 Assertiveness - The power of affirmation and confidence Part 02

Lecture 151 Sale call procedure

Lecture 152 Rules and SOPs of Tele sales and Tele marketing

Lecture 153 Sale call Rubrics

Lecture 154 Opening, prospecting, Objection handling, Negotiate and closing

Lecture 155 Sales options

Lecture 156 The Handouts How To's

Section 25: Customer support

Lecture 157 Introduction

Lecture 158 Stages of a customer support call

Lecture 159 Metrics involved in a customer support call in an interview

Lecture 160 Handling a customer support call

Lecture 161 Greet the customer appropriately

Lecture 162 Opening of a customer support call

Lecture 163 Closing of a customer support call

Lecture 164 Appropriate solution resolution offered

Lecture 165 Followed correct recap and closing procedure

Lecture 166 The Handouts How To's

Section 26: Computer knowledge and typing

Lecture 167 Mastering Computer Skills and Typing Efficiency for BPO Success

Section 27: Communication at Different CEFR Levels for BPO Job Aspirants

Lecture 168 Communication at Different CEFR Levels for BPO Job Aspirants

Lecture 169 The Handouts How To's

Section 28: The Interview Day

Lecture 170 The Interview Day - Face it like a pro

Lecture 171 Mastering BPO Interviews Prioritize and Plan Your Day of Interview Part 01

Lecture 172 Mastering BPO Interviews Prioritize and Plan Your Day of Interview Part 02

Lecture 173 Mastering BPO Interviews Prioritize and Plan Your Day of Interview Part 03

Lecture 174 Tailoring Responses to panleist questions

Lecture 175 Blank Head Technique for BPO Interviews Part 01

Lecture 176 Blank Head Technique for BPO Interviews Part 02

Lecture 177 Blank Head Technique for BPO Interviews Part 03

Lecture 178 The Handouts How To's

Section 29: Summary and Thank you

Lecture 179 RECAP AND THANKS

Section 30: Relevant Materials

Lecture 180 Misc Documents

Freshers, BPO job aspirants and job aspirants of all domains.,CEFR levels A1 to C2, A1 beginner to C2 mastery.,Minimum education - 12th pass in English medium.