Telecom Industry 101

Learn telecom fundamentals, products, processes, and systems like OSS, BSS, Billing, and more - with quizzes included!

What you'll learn

Understand the history of the telecommunications industry, the different types of operators, and where the industry is heading.

Understand the products and services that telecoms provide.

Understand the internal processes that every telecom runs.

Understand the systems that the telecoms possess.

Requirements

No prerequisites.

Description

Are you curious about how the telecom industry works or want to build expertise in one of the most dynamic industries? This course by Telecom Truffle provides a comprehensive introduction to the telecom industry, covering its key components, processes, and systems.We’ll start by exploring industry disruptors, MVNOs, and digital transformation shaping the future of telecom. Next, dive into telecom products and services, from mobile, fixed, and convergent networks to B2C and B2B offerings, prepaid, postpaid, and hybrid plans, as well as wholesale operations.You’ll also gain insights into critical telecom processes like Fulfillment, Assurance, and Billing, which ensure seamless service delivery and customer satisfaction. Finally, we’ll demystify telecom systems, including BSS, OSS, Order Orchestration, Billing, Rating, Charging, Mediation, USSD, IVR, CTI, CRM, Mobile Apps, Web Self-care, Product Catalog, Data Warehouse, and Campaign Management.Along the way, you’ll learn key concepts like CVM, NBA, CDR, CEP, DPI, and ARPU, helping you understand how these tools and metrics drive the industry.To reinforce your learning, the course includes engaging quizzes designed to test your knowledge and ensure a solid grasp of key concepts. Whether you're an aspiring telecom professional, a tech enthusiast, or someone looking to enhance your industry knowledge, this course equips you with the foundational skills and concepts needed to excel. Join us and unlock the secrets of the telecom industry with Telecom Truffle!

Overview

Section 1: Course introduction

Lecture 1 Who is this course for?

Lecture 2 What will you learn?

Section 2: Introduction to the telecom industry

Lecture 3 Copper, state-owned monopoly

Lecture 4 Disruptors

Lecture 5 Mergers & acquisitions, convergent telcos

Lecture 6 What is network and what is IT?

Lecture 7 Future of telecom operators

Section 3: Telecom Products & Services

Lecture 8 Prepaid, Postpaid, Hybrid

Lecture 9 Fixed, Mobile, Convergent

Lecture 10 B2C, B2B

Section 4: Processes

Lecture 11 The Framework

Lecture 12 Horizontal Processes

Lecture 13 Fulfillment

Lecture 14 Assurance

Lecture 15 Billing

Lecture 16 Enterprise & Miscellaneous

Section 5: Systems

Lecture 17 Introduction to telecom systems

Lecture 18 Digital Channels

Lecture 19 Legacy Channels

Lecture 20 CRM

Lecture 21 Partner Management

Lecture 22 Retail Support

Lecture 23 Analytics

Lecture 24 Data & Document Management

Lecture 25 Enterprise Systems

Lecture 26 Revenue Assurance & Fraud

Lecture 27 Campaign & Gateways

Lecture 28 IT Process Support

Lecture 29 Order Management

Lecture 30 Provisioning & Mediation

Lecture 31 Network Operations

Lecture 32 Billing & Revenue Management

Section 6: Course Recap

Lecture 33 Summary of key concepts

The course is designed for professionals, who are not familiar with the telecommunications industry and would like to work in this industry as Business Analyst, Software Developer, Software Tester, Project Manager, Solution Architect, Product Manager, or Account Manager.