Summarization And Escalation Of Zendesk Tickets With Chatgpt

Improve your customer service while improving agent productivity

What you'll learn

Integrating Zendesk with Power Automate Flow and Teams

Zendesk Customization - fields, triggers, and webhooks

Calling ChatGPT from Zendesk

Best practices when using Power Automate Cloud

Agentic knowledge using ChatGPT and Power Automate Flow

Requirements

Zendesk Support account with admin access

Power Automate Cloud with the premium HTTP connectors

An active OpenAI account with API access

Some basic knowledge of Power Automate Cloud, JSON, RESTful API calls will be very helpful

Description

Harness the power of AI to take your customer service to the next level!  You'll learn to augment Zendesk Support by integrating it with Power Automate, ChatGPT and Teams to improve productivity and surface issues earlier so that they can be addressed proactively before causing customer dissatisfaction.   And when tickets do escalate, provide meaningful insights to your leadership team via Teams so that decisive action may be taken before further damage is done.You'll learn best practices for using Power Automate and get your creative juices flowing to develop even more useful tools for your customer service organization to thrive and flourish in an environment continually challenged by doing more with less and learning how to embrace the wealth of productivity gains that await the brave early adopters of this fascinating field of large language models and artificial intelligence.Welcome to “Mastering Customer Service Automation: Zendesk, ChatGPT, Power Automate & Teams Integration” - a comprehensive course designed to revolutionize your customer service operations. This course is perfect for customer service agents, leadership team members, and anyone interested in enhancing their customer service skills using cutting-edge technology.In this course, you’ll learn how to integrate Zendesk Support, ChatGPT, Power Automate, and Microsoft Teams to create an efficient, automated customer service workflow. You’ll discover how to generate on-demand ticket summaries as private comments, providing crucial insights such as the duration a ticket has been open, unanswered customer queries, customer sentiment, and recommended next actions.We’ll delve into the power of ChatGPT, exploring how it can be leveraged to understand customer sentiment and assist in formulating appropriate responses. You’ll learn how to use Power Automate to automate routine tasks, freeing up valuable time to focus on complex customer queries. We’ll also cover the integration of Microsoft Teams, enabling seamless communication and collaboration within your customer service team.One of the highlights of this course is a deep dive into Power Automate Cloud. You’ll learn best practices for using this powerful tool, from creating efficient workflows to handling exceptions and errors.By the end of this course, you’ll have a solid understanding of how to integrate and utilize these tools to enhance your customer service operations. You’ll be equipped with the skills to provide faster, more effective responses to customer queries, leading to improved customer satisfaction and loyalty.Join us on this journey to transform your customer service operations and take your skills to the next level!

Overview

Section 1: Introduction

Lecture 1 Why build your own?

Section 2: The Recipe

Lecture 2 The Recipe

Section 3: Power Automate Best Practices

Lecture 3 Power Automate Best Practices

Lecture 4 Enable Experimental Features

Lecture 5 Name variables meaningfully and add comments

Lecture 6 Optimize API Calls

Lecture 7 Setup Multiple Users

Lecture 8 Anticipate Errors

Lecture 9 Work Around Known Issues

Lecture 10 Save Time - Use the Clipboard and SCOPE

Lecture 11 Make Copies before Making Changes

Section 4: Assembling the ingredients

Lecture 12 Fields and Forms

Lecture 13 Triggers and Webhooks

Lecture 14 Aside - Evolution of AI and this course

Lecture 15 Go with the flow - initial call to collect comments

Lecture 16 Accommodating pagination

Lecture 17 Adding relative time calculations, selection and filtering

Lecture 18 Calling ChatGPT

Lecture 19 Publishing the results

Lecture 20 Catch and address a bug

Lecture 21 Swapping out the test trigger

Lecture 22 Obtaining the parameters

Lecture 23 Final testing

Section 5: Summary and Final Thoughts

Lecture 24 Epilog and future courses

Customer service departments that want to take Zendesk to the next level of support,Person's with a natural curiosity and passion for customer service excellence