Servicenow System Administrator (Csa) Total Exam Prep Course

Become CSA Certified: Learn ServiceNow Fundamentals, Build Real Applications, and Gain the Skills to Excel as a System A

What you'll learn

Gain in-depth knowledge through demos, labs, guided exercises, and practice exams that align with the ServiceNow CSA exam objectives.

Master the complete ServiceNow platform essentials, from data modeling and UI configuration to automation and workflows, for a full-service experience

Gain real-world skills by building ServiceNow applications, workflows, and catalogs, preparing you for a ServiceNow CSA role.

Develop a problem-solving mindset by tackling real-world challenges, ensuring you can adapt and apply ServiceNow skills in any professional environment.

Requirements

No experience required. This course will take you from beginner to CSA exam-ready, equipping you with the skills to become a proficient ServiceNow administrator or developer.

Description

This comprehensive ServiceNow CSA prep course is designed to take you from a complete beginner to being fully prepared for the CSA exam, while also equipping you with the essential skills needed to succeed in real-world ServiceNow environments. Whether you’re new to the platform or need a refresher on key concepts, this course provides a full-service learning experience. You will gain hands-on experience by building and configuring real applications, mastering critical components such as tables, forms, workflows, UI customization, and more. We’ll dive into advanced features like business rules, notifications, CMDB, and reporting, ensuring you’re equipped with all the knowledge necessary to handle complex ServiceNow challenges. Not only will you be prepared for the CSA exam, but you’ll also develop practical skills that you can apply directly in a professional setting. From automating workflows to building service catalog items and managing device inventories, the course covers everything a successful ServiceNow administrator or developer needs to know.No prior experience is required—this course is designed for complete beginners as well as those looking to advance their knowledge and expertise. By the end, you’ll be CSA exam-ready and equipped with the tools to confidently pursue a career in ServiceNow development or administration.

Overview

Section 1: Introduction

Lecture 1 CSA Study Journey Introduction

Lecture 2 Accessing your ServiceNow Instance Demo

Section 2: Chapter 1: Foundations of the ServiceNow Experience

Lecture 3 Chapter 1 Introduction

Lecture 4 Defining ServiceNow and Common Interaces

Lecture 5 The Who of the ServiceNow Platform

Lecture 6 OPTIONAL Overview of Demo Story Using Jira

Lecture 7 User, Groups, & Roles DEMO

Lecture 8 Chapter 1 Conclusion

Section 3: Chapter 2: Exploring the ServiceNow Environment

Lecture 9 Chapter 2 Introduction

Lecture 10 Chapter 2 Introduction

Lecture 11 Exploring the ServiceNow Instance

Lecture 12 Exploring the ServiceNow Instance DEMO

Lecture 13 Creating Changes in the ServiceNow Platform

Lecture 14 Configuring An Instance DEMO

Lecture 15 Application Scope

Lecture 16 Setting The Application Scope and Update Set DEMO

Lecture 17 Chapter 2 Conclusion

Section 4: Chapter 3: Building Core Application Components

Lecture 18 Chapter 3 Introduction

Lecture 19 Exploring Table Structure and Table Configuration

Lecture 20 Interacting with Lists

Lecture 21 Filtering Lists

Lecture 22 Exploring Forms and Form Configuration

Lecture 23 MANDATORY CODE ALONG DEMO & LAB: Building a Device Management App's Table & Form

Lecture 24 Chapter 3 Conclusion

Section 5: Chapter 4: Manage Data

Lecture 25 Chapter 4 Introduction

Lecture 26 Table Types and Relationships

Lecture 27 Importing Data

Lecture 28 Access Controls and Roles : MANDATORY Roles Demo Prework for ACL's

Lecture 29 Access Controls Overview

Lecture 30 Access Controls Demo/Code-Along

Lecture 31 Exploring the Configuration Management Database

Lecture 32 Chapter 4 Conclusion

Section 6: Chapter 5: Configure Self-Service & Automation

Lecture 33 Chapter 5 Introduction

Lecture 34 Exploring Portals

Lecture 35 Knowledge Management

Lecture 36 Knowledge Management Code-Along Demo

Lecture 37 Service Catalog Overview

Lecture 38 Service Catalog Code-Along Demo : Catalog Item Creation

Lecture 39 Service Catalog Code-Along Demo: Record Producer Creation

Lecture 40 Flow Designer Automation Overview

Lecture 41 Flow Designer Code-Along Demo

Lecture 42 Chapter 5 Conclusion

Section 7: Chapter 6: Reporting Features and Additional Tools for ServiceNow Advancement

Lecture 43 Chapter 6 Introduction

Lecture 44 Introduction to Reports, Performance Analytics, and Dashboards

Lecture 45 Report and Dashboard Code-Along Demo

Lecture 46 Notifications Overview

Lecture 47 Notifications Code-Along Demo

Lecture 48 Chapter 6 Conclusion

Section 8: Chapter 7: Package Enhancements for Testing

Lecture 49 Chapter 7 Introduction

Lecture 50 Client Side Scripts Overview

Lecture 51 Client Side Scripts: UI Policies Code-Along Demo

Lecture 52 Client Side Scripts: Client Script Code-Along Demo

Lecture 53 Server Side Scripts Overview

Lecture 54 Server Side Scripts: Business Rule Code-Along Demo

Lecture 55 Scripts That Run on the Client and the Server Overview

Lecture 56 Application Scope Overview & Demo

Lecture 57 Update Set

Lecture 58 Conclusion

Section 9: Practice Exam 1

Section 10: Practice Exam 2

Section 11: Practice Exam 3

Anyone preparing to take the ServiceNow CSA exam.,Those seeking hands-on ServiceNow application development experience.,Aspiring ServiceNow administrators or developers.,Individuals interested in learning core ServiceNow fundamentals.,Those needing a refresher on essential ServiceNow concepts.