Sales Training: Telephone Sales & Appointment Setting

Essential telesales, telemarketing and cold-calling skills to help you sell more, and set more appointments!

What you'll learn

How to cold-call with confidence

How to set appointments, and how to close sales

How to use the telephone as part of a successful sales process

How to confidently overcome sales objections

How to overcome the gatekeeper

How to write an effective sales script

How to leave a professional voicemail

How to build genuine rapport, trust and meaningful business relationships

How to make cold calls

Requirements

This course is ideal for beginners, intermediates, and experts in sales

Please have a pen and paper ready for LOTS of not taking

Description

The telephone is still a vital tool in any salesperson's toolkit, and this course is designed to give you all the skills, knowledge, mindset and tips to help you sell more over the telephone. Whether you are looking to cold call, generate more leads, set more appointments, or even close sales over the phone - this course has been put together by an expert in telesales to enable you to become the best salesperson you can be. Better still, although focussing on salespeople, this course is ideal for business owners, entrepreneurs, CEOs and ANYONE looking to use the phone as a way to grow a business. Your instructor, Rob Spence, is an internationally renowned sales trainer, and sales coach, and has authored three books on sales. He is the Managing Director of a multi-award-winning sales and marketing agency that provides sales services to businesses across the globe. Rob's unique, dynamic, and engaging teaching style is guaranteed to not only help you to succeed in the world of sales but is also delivered in a memorable and motivating fashion.  Using his decades of experience in sales, Rob will run through with you everything you need to know to become successful in sales!This course covers modules, such as:- Cold-calling techniques- How to handle objections- How to overcome sales call reluctance- How to develop rapport over the phone- How to get past the gatekeeper- How to make follow up/Warm calls- How to close sales- How to set appointmentsAnd much, much more!If you are looking to see your sales skills increase and to see your ability to speak, and to sell over the phone, then this online sales training course is for you!

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 About Your Instructor, Rob Spence

Lecture 3 The Importance of the Telephone

Section 2: The Basics of Sales

Lecture 4 Features and Benefits

Lecture 5 Your 'Why', and Your Motivation

Lecture 6 Cialdini's Six Principles of Influence

Lecture 7 How to Write an Elevator Pitch

Section 3: An Overview of Telephone Sales & Cold Calling

Lecture 8 Sales Call Reluctance

Lecture 9 Building Rapport & Mirroring

Lecture 10 Using Your Voice as a Tool

Lecture 11 Objection Handling 101

Lecture 12 Handling the Gatekeeper

Section 4: How to Make Cold Calls

Lecture 13 What Are Cold Calls?

Lecture 14 How to Structure Cold Calls

Lecture 15 Gatekeeper Handling

Lecture 16 The 'Quick Pitch'

Lecture 17 Qualifying, and Uncovering Pain Points

Lecture 18 Pitching Benefits

Lecture 19 Objection Handling

Lecture 20 Closing Skills

Section 5: How to Make Warm Calls

Lecture 21 What Are 'Warm Calls'?

Lecture 22 The Importance of the Follow Up

Lecture 23 The Introduction/The Gatekeeper

Lecture 24 Closing the Sale/Appointment

Section 6: How to Close Sales & Appointments

Lecture 25 The Wolf of Wall Street?

Lecture 26 Always Plan the Outcome of the Call

Lecture 27 What are the Next Phone Steps, and how to Prepare

Lecture 28 Appointment Setting (Bonus)

Lecture 29 Sample Phone Calls

Section 7: How to Leave a Voicemail

Lecture 30 Should we Leave a Voicemail?

Lecture 31 Leaving a Good Impression

Lecture 32 How to Structure a Voicemail

Section 8: How to Write a Sales Script

Lecture 33 How to Use a Sales Script

Lecture 34 What to Include in a Sales Script

Lecture 35 Example Scripts

Section 9: General Telephone Sales and Cold Calling Tips

Lecture 36 Positivity, and Mindset

Lecture 37 Knowledge is Power

Lecture 38 Standing Desks

Lecture 39 Targets

Lecture 40 How to use the Phone in a Sales Process

Section 10: Telephone Sales, Appointment Setting, and Cold Calling Test

Section 11: End of Training and Next Steps

Lecture 41 Thank You

Lecture 42 Other Courses, and Resources

Section 12: Thank You from our Partners

Lecture 43 A thank you

Anyone looking to improve their sales skills,Business owners, looking to grow and scale their business,Entrepreneurs looking to find more customers and to make more revenue,Sales professionals looking to exceed their sales targets,Sales managers looking to inspire their sales teams,Beginners, intermediates, and experts in sales looking for a fresh approach,Anyone looking to close more sales,Anyone looking to set more appointments,Anyone looking to become more confident with cold-calling