Sales Training: Objection Handling. B2B & B2C Objections

B2B & B2C Sales Skills - Overcome Any Sales Objection, and Close More Sales! Including Objection Handling Scripts!

What you'll learn

You will learn how to overcome any sales objection

You will learn how to close more sales

You will learn how to confidently handle objections

You will learn how to prepare for the most common objections

Objection handling skills, techniques and theories

How to turn objections into sales

How to actively listen to your sales prospects needs

Requirements

No previous sales training or experience is required

A willingness to learn

Description

Sales are perhaps the most crucial part of any business; no matter the industry, no matter the size, and no matter who your customers are - and many sales are held back by objections!In this course, you will learn everything that you need to not only become an incredible sales person, but to also overcome any sales objection thrown your way!Whether you work in B2B sales, or B2C sales, this course will give you the skills, the mindset and the confidence to overcome any sales objection thrown your way!Your instructor, Rob Spence, is an international renowned sales trainer, sales coach, and has authored three books on sales. He is the Managing Director of a multi-award winning sales and marketing agency that provides sales services to businesses across the globe. Rob's unique, dynamic, and engaging teaching style is guaranteed to not only help you to succeed in the world of sales, but is also delivered in a memorable and motivating fashion. Whether you are looking to get into sales, are just starting a career in sales, or perhaps you have worked in sales for decades; this course will help anyone to improve their objection handling skills, and to enhance their sales techniques. This course promises to deliver to you crucial sales skills, and advice on:- The importance of objection handling- Why, when and how sales objections occur- How you can take steps to AVOID sales objections happening- The main types of objections- How to overcome ANY sales objection…and much, much more!If you are finding your sales are being held back by poor objection handling skills, or a lack of confidence in handling objections, then this course is most certainly for you!

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 What You Will Learn

Lecture 3 About Your Instructor, Rob Spence

Section 2: Introduction to Objection Handling

Lecture 4 Understanding The Importance of Objection Handling

Lecture 6 Where and When Do Objections Happen?

Section 3: Setting Up for Sales Success

Lecture 7 Preparation

Lecture 8 Customer Types

Lecture 9 The Principles of Influence

Section 4: Types Of Objections

Lecture 10 The Main Types of Sales Objections

Lecture 11 YOUR Objections

Lecture 12 The Most Common Types of Objections

Section 5: Pre-Objection Work

Lecture 13 Pitching

Lecture 14 Active Listening

Lecture 15 Buying Signals

Lecture 16 Identifying Potential Objections

Lecture 17 Pitching the Objection

Section 6: Handling The Objection

Lecture 18 Question The Objection

Lecture 19 Feel, Felt, Found Method

Lecture 20 Boomerang Method

Lecture 21 Handling Main Objections

Lecture 22 Handling Common Objections

Lecture 24 How to Handle Objections

Lecture 25 What NOT to Do!

Section 7: Building Confidence

Lecture 26 Role Plays

Lecture 27 Seek Feedback

Lecture 28 Mindset

Section 8: Test

Lecture 29 Introduction to the Test

Section 9: Summary, and Overview

Lecture 31 Summary and Overview

Lecture 32 Thank You

Lecture 33 A Thank You from Our Partners

Sales people looking to overcome objections,Anyone who is looking to improve their sales skills,Those currently working in sales and are looking to increase their revenue,Those unconfident in how to handle objections,Professionals looking to close more sales,Business owners who want to make more sales,People who are struggling to handle objections