Practical Conflict Management

How to resolve a conflict at work, How to handle group conflict, How to deal with conflict etc.

What you'll learn

How to resolve conflict

How to deal with conflict

How to handle group conflict

How to resolve a conflict at work

Tips and strategies for conflict management

conflict escalation

Requirements

Desire to learn more about conflict

No special requirement

Description

  Conflict management refers to the way that you handle disagreements. On any given day, you may have to deal with a dispute between you and another individual, your family members, or fellow employees. In knowing how to resolve a conflict is very important, know your own feelings, pay attention to your emotions and notice if you're starting to feel angry, sad or frustrated. by recognizing these feelings you can help make sure they don't take over and hurt your ability to resolve the conflict. Control your temper: while conflict often cause frustration, it is important to keep your anger at bay if you want to solve the problem. Emotional responses filled with yelling and screaming won't help resolve your conflict. This will just provoke the other person and cloud and your own critical thinking skills. Think before you speak. Insult or cruel statements won't solve anything, and you'll probably regret them later.   Finding out the source of a conflict is the key to solving it. Workplace conflicts can seem very complicated when in reality, there are  typical main causes. Think carefully about the situation to pinpoint the central issues at the heart of the conflict. Identifying the root cause will allow you to better articulate your concerns and focus perspective. After emotions run high and all logical arguments have blunted your ability to think clearly a little bit of humor can really ease tension between two people. Try a mildly self-deprecating joke to show the other person you're not so high and mighty. And remember to laugh with the other person not at them for best result.

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 What is conflict management

Lecture 3 Tips and strategies for conflict management

Lecture 4 Conflict resolution

Lecture 5 Orientation to conflict

Lecture 6 International conflict management

Lecture 7 Application of conflict management

Lecture 8 Alternative dispute resolution

Lecture 9 Conflict escalation

Section 2: How To Resolve Conflict

Lecture 10 Remaining calm

Lecture 11 Understanding the conflict

Lecture 12 Resolving the conflict

Lecture 13 Avoiding conflict

Section 3: How To Deal With Conflict

Lecture 14 How do you handle conflict at work

Lecture 15 How do you manage employee conflict in the workplace

Lecture 16 How do you stay calm during a conflict

Lecture 17 What sort of body language should l use during a stressful conversation

Lecture 18 What skills do l need to resolve a conflict

Lecture 19 How do you deal with conflict in your relationship

Lecture 20 How do you reduce tension during a conflict

Section 4: How To Resolve A Conflict At Work

Lecture 21 Approaching the conflict

Lecture 22 Talking it over

Lecture 23 Creating solution

Section 5: How To handle Group Conflict

Lecture 24 Identifying the nature of the conflict

Lecture 25 Resolving the conflict

Lawyers, negotiators companies, governments, workers, managers, consultant, director, student etc.