Mastering Difficult Conversations

A Guide to Navigating Tough Talks with Confidence and Compassion

What you'll learn

Demonstrate key communication skills essential for navigating difficult conversations.

Understand the six-step framework for managing difficult conversations, and will be able to apply each step effectively in real-life scenarios.

Enhance confidence and resilience in engaging in difficult conversations.

Foster positive relationships and promote collaboration in both personal and professional settings which leads to improved teamwork, and productvity.

Requirements

There are no formal prerequisites for this course. All you need is a learner's mindset and a desire to improve your communication and leadership skills. Whether you're a new leader eager to hone your abilities or an aspiring manager looking to build a strong foundation for success, this course welcomes learners of all backgrounds and experiences. Simply come with an open mind and a willingness to learn, and we'll guide you through the rest. Let's embark on this journey of growth and transformation together!

Description

Course Description:Mastering Difficult Conversations is a comprehensive online course designed to empower new leaders and aspiring managers with the essential skills and strategies to navigate challenging dialogues with confidence and compassion. Led by experienced leadership experts, this course offers a step-by-step framework to help you effectively manage difficult conversations and achieve positive outcomes in both personal and professional settings.What You'll Learn:Essential Communication Skills: Develop proficiency in key communication skills, including active listening, clear and concise communication, and empathetic understanding.Six-Step Framework: Master a proven six-step process for managing difficult conversations, guiding you from preparation to resolution with clarity and confidence.Building Confidence and Resilience: Enhance your confidence and resilience in engaging in difficult conversations, learning to navigate challenges with courage and composure.Fostering Positive Relationships: Learn how to approach difficult conversations with empathy and understanding, fostering positive relationships and collaboration within your team.Real-Life Scenarios and Practical Strategies: Explore real-life scenarios and practical strategies for handling a variety of difficult conversations, from delivering feedback to addressing conflicts and managing emotions.Who This Course Is For:Mastering Difficult Conversations is ideal for new leaders who are stepping into management roles and leading teams for the first time. Whether you're a recent promotion, transitioning from an individual contributor role, or new to people management altogether, this course is tailored to provide you with the essential skills and strategies for navigating challenging dialogues effectively.Prerequisites:There are no formal prerequisites for this course. All you need is a learner's mindset and a desire to improve your communication and leadership skills. Whether you're a new leader eager to hone your abilities or an aspiring manager looking to build a strong foundation for success, this course welcomes learners of all backgrounds and experiences.Join Us Today:Enroll now and embark on a journey of growth and transformation as you master the art of difficult conversations. With our expert guidance and practical insights, you'll gain the confidence and skills needed to navigate challenges, foster positive relationships, and lead with impact. Don't let difficult conversations hold you back—empower yourself to succeed with Mastering Difficult Conversations today!

Overview

Section 1: Meet The Instructors

Lecture 1 Meet The Instructors

Section 2: Course Overview

Lecture 2 Course Overview

Section 3: Step 1: Prepare Yourself

Lecture 3 Step 1: Prepare Yourself

Section 4: Step 2 and Step 3

Lecture 4 Step 2: Choose The Right Place and Step 3: Set The Stage

Section 5: Step 4: Listen Actively

Lecture 5 n this step, we'll explore the importance of active listening in difficult conve

Section 6: Step 5: Communicate Clearly and Concisely

Lecture 6 Step 5: Communicate Clearly and Concisely

Section 7: Step 6: Follow Up and Provide Supports and Next Steps

Lecture 7 Step 6: Follow Up and Provide Supports and Next Steps

This course is designed for new leaders who are stepping into management roles and leading teams for the first time. Whether you're a recent promotion, transitioning from an individual contributor role, or new to people management altogether, this course is tailored to provide you with the essential skills and strategies for navigating difficult conversations effectively. If you're eager to build confidence, communication skills, and resilience as a leader, and are committed to fostering positive relationships and collaboration within your team, then this course is for you. Join us as we explore practical techniques, real-life scenarios, and actionable insights to help you navigate challenging dialogues with courage, empathy, and success.