Master Microsoft Teams Voice - Phone System - Direct Routing

Learn Microsoft Teams Direct Routing for On-Premise PBX Integration with Certified SBC.

What you'll learn

Connect your on-premises PBX system to Microsoft Teams.

Use your preferred telecommunications provider with Microsoft Teams.

Make use of voice calling in your contemporary workplace using Microsoft Teams.

Implement regulatory compliance for telephonic data and voice call recording.

Requirements

Basic knowledge of Microsoft Office 365 applications including Microsoft Teams.

Having some familiarity with the Azure cloud or another platform that allows for installation.

Basic SIP PBX handling and troubleshooting expertise.

Description

Do you wish to migrate PBX users from on-premises to the cloud?Do you want to keep or need to keep your current on-premises legacy PBX as a hybrid system to use loud UC as well?Does your current legacy PBX offer unique features that are critical to your business?Do some or all of your users need features that the Phone System does not currently provide?Microsoft's Phone System technology allows Microsoft Teams to use PBX and call control features in the Microsoft 365 cloud.The phone system is compatible with MS Teams clients and approved gadgets. You can use Phone System to replace your current PBX system with a set of services that are directly provided by Microsoft 365.Internal calls within your company are handled only within the Phone System and never across the Public Switched Telephone Network (PSTN), eliminating the need for long-distance charges.The phone system offers add-on options for connecting to the PSTN in order to place external calls.You can link a supported, customer-provided Session Border Controller (SBC) to a phone system using Direct Routing.Using this feature, you can set up on-premises Public Switched Telephone Network (PSTN) connectivity with the Microsoft Teams client.In this course, students will learn to configure the Microsoft Phone system by following hands-on labs as demonstrated in the course. The course teaches all the advanced features offered by Microsoft Teams Enterprise Voice.All lab exercises use the Microsoft Azure Cloud platform. Students will be able to configure the phone system direct routing step by step by installing MS Teams-certified SBC and trunking with Asterisk PBX for the demonstration.

Overview

Section 1: Introduction

Lecture 1 Course Introduction

Lecture 2 Microsoft Teams - Collaboration Hub

Section 2: Microsoft Teams Voice - Phone System & PSTN Connectivity

Lecture 3 Introduction to Microsoft Phone System.

Lecture 4 Microsoft Phone System Features.

Lecture 5 Microsoft Phone System Setup Requirements.

Lecture 6 PSTN Connectivity Overview

Lecture 7 SBC - Session Border Controller - Pre - Requisites for MS Teams.

Lecture 8 Section Review & Recap.

Section 3: Lab Setup - Microsoft Teams Direct Routing.

Lecture 9 Preparing Lab for Hands on Exercises.

Lecture 10 Acquiring Required Licenses for Microsoft Phone System.

Lecture 11 Initial Configurations in MS O365 Admin

Lecture 12 Configuring MS Teams Users for Enterprise Telephony.

Lecture 13 Setting up - Environment in Microsoft Azure Cloud for the Lab Course

Lecture 14 SBC - Session Border Controller Installation in Microsoft Azure.

Lecture 15 Setting up SBC for Microsoft Teams Direct Routing.

Lecture 16 Steps for Configuring SBC in Teams Admin Center - TAC

Lecture 17 Configuring Microsoft Teams Admin Center for Direct Routing.

Lecture 18 Testing Calls: Between Microsoft Teams & PBX via SBC

Section 4: Microsoft Teams Admin Center - TAC.

Lecture 19 Microsoft Teams Calling Policies.

Lecture 20 Microsoft Teams Voicemail Policies.

Lecture 21 Understanding E.164 Format Numbers & Regular Expression.

Lecture 22 Microsoft Teams Dial Plans & Normalization Rules.

Lecture 23 Enabling Users for National, Toll Free & Emergency Calling.

Section 5: Configuring PBX Services (Auto Attendant, Call Queues) in Microsoft Teams.

Lecture 24 Sample Auto Attendant Call Flow Diagram.

Lecture 25 Microsoft Phone Resource Account License.

Lecture 26 Creating & Configuring Resource Accounts.

Lecture 27 Creating Call Queues in Microsoft Teams.

Lecture 28 Creating Holidays Schedule in Microsoft Teams.

Lecture 29 Creating Auto Attendant in Microsoft Teams.

Lecture 30 Final Testing of Auto Attendant & Call Queues

Lecture 31 Troubleshooting Microsoft Teams Outbound Calling.

Section 6: Course Conclusion & Bonus Materials

Lecture 32 Course Conclusion.

Any person or organisation interested in using Microsoft Teams Direct Routing.,Businesses that like providing support for Microsoft Teams' Direct Routing.