Master Effective Debt Collection & Credit Control 2023

Comprehensive Debt Management Training: Strategies, Techniques, Proven Methods, Expert Insights and Risk Management

What you'll learn

How to assess the creditworthiness of customers

The process of establishing robust credit policies

Implementing preventive measures to avoid delinquencies

Effective monitoring of credit performance

Techniques for handling difficult debtors with confidence

Negotiation strategies for resolving disputes and objections

Retrieving long-aged debts while maintaining strong customer relationships

Managing payment arrangements and installments from individuals

Effective communication techniques for debt collection via phone, email, and meetings

Crafting persuasive debt collection scripts and emails

Leveraging technology to enhance efficiency in debt collection processes

Understanding the legal and regulatory aspects of debt collection

Navigating the landscape with compliance and safeguarding business reputation

Requirements

No technical knowledge is necessary

Description

Unlock the Secrets of Credit Control and Debt CollectionAre you tired of struggling to recover the money owed to your business?  Is your cash flow suffering due to outstanding debts?  Don't let these challenges hinder your progress any longer.  It's time to take control of your finances and unlock the secrets of debt collection.Introducing our comprehensive online course on effective credit control and debt collection.  Led by industry expert Vicky Fung, a qualified accountant with over 20 years of experience, this course is designed to equip you with the essential skills and strategies needed to optimize your cash flow and regain full control of your financial success.Throughout this transformative journey, you will gain a deep understanding of credit control and debt collection.  We will explore the fundamentals of credit control and its significant impact on your business's cash flow.  You will learn how to:Assess the creditworthiness of your customersEstablish robust credit policiesImplement preventive measures to avoid future delinquenciesMonitor credit performance effectivelyBut that's not all. We go beyond the basics. You will also discover advanced techniques for effective debt collection from both companies and individual customers. You will learn how to:Handle difficult debtors with confidenceNegotiate and resolve disputes and objectionsRetrieve long-aged debts while maintaining strong customer relationshipsManage payment arrangements and installments from individualsThroughout the course, we'll focus on mastering the art of debt collection communication. You will learn:Effective techniques for phone communicationCrafting persuasive debt collection scripts and emailsNavigating in-person debt collection meetings with confidenceLeveraging technology to enhance your efficiency in debt collection processesWe will also delve into the legal and regulatory aspects of debt collection, ensuring that you:Navigate the landscape with complianceSafeguard your business's reputation and protect your interestsAt the end of this course, you will be equipped with the essential skills, knowledge, and strategies to make informed credit decisions, minimize credit risk, and recover long-aged debts while maintaining strong customer relationships.Whether you're an experienced professional or just starting out, this course caters to your needs. Our friendly and supportive approach will guide you through the complexities of credit control and debt collection, ensuring you gain confidence and expertise in this crucial area of business management.Don't let unpaid debts hinder your business growth any longer. It's time to take action and position your business for success. Enroll today and unlock the secrets of credit control and debt collection. Equip yourself with the essential skills and knowledge to overcome the challenges of debt collection. Join us on this transformative journey and let's embark on this exciting adventure together!Enroll now and take the first step towards financial success.  See you very soon!

Overview

Section 1: Introduction to Credit Management and Debt Collection

Lecture 1 Embark on the Debt Collection Journey

Lecture 2 The Key to Financial Success: Unlock the Power of Credit Control

Lecture 3 Uncovering the Secrets: Master the Art of Debt Collection

Section 2: Credit Control: All You Need to Know about Credit Risk Assessment

Lecture 4 Creditworthiness Assessment: Unlocking the Financial Secrets

Lecture 5 Beyond the Numbers: Exploring Credit Reports and Trade References

Lecture 6 Red Flags Alerts: Identify Financially Troubled Customers

Lecture 7 Navigating Credit Risks: Advanced Assessment Techniques

Section 3: Credit Control: Developing Effective Credit Policies

Lecture 8 Crafting Effective Credit Policies: The Path to Success

Lecture 9 Setting Sail: Customer Credit Terms and Limits

Lecture 10 Credit Rating Unveiled: Scoring Methods and Insights

Lecture 11 Safeguarding Your Finances: Credit Insurance Strategies

Section 4: Ongoing Preventive and Monitoring Strategies for Credit Control

Lecture 12 Securing the Future: Proactive Strategies to Minimize Delinquencies

Lecture 13 Monitoring Made Easy: Tracking Credit Limits and Exposures

Section 5: Understanding Debtors

Lecture 14 Understanding Debtors: Explore the Psychology of Debt Collection

Lecture 15 Decoding Debtors: An In-depth Look at their Types and Behaviors

Section 6: Effective Debt Collection Communication

Lecture 16 Dialing for Dollars: Mastering Phone Communication in Debt Collection

Lecture 17 Mastering the Art of Persuasion: Craft Effective Debt Collection Scripts

Lecture 18 Written Power: Crafting Professional Debt Collection Emails

Lecture 19 Winning Over Debtors: Navigating In-Person Debt Collection Meetings with Confide

Lecture 20 The Power of Technology: Unlocking Efficiency in Debt Collection

Lecture 21 Compliance Corner: Navigating Debt Collection Laws and Regulations

Section 7: Overcoming Challenges in Debt Collection from Companies

Lecture 22 Mastering Difficult Debtors: Effective Strategies for Success

Lecture 23 From Lost to Found: Effective Methods for Retrieving Long-Aged Debts

Lecture 24 Overcome Obstacles: Handle Disputes and Objections

Lecture 25 Unlocking Payments: Overdue Invoice Recovery Strategies

Lecture 26 Other Measures: Address Overdue Problems

Lecture 27 Win-Win Solutions: Managing Payment Arrangements and Installments

Lecture 28 Negotiation Mastery: Solutions for Settlement Success

Section 8: Advanced Debt Collection Techniques from Companies

Lecture 29 Beyond the Numbers: Maximizing Debt Collection Performance Measurement

Lecture 30 Bankruptcy and Insolvency: Strategies for Successful Debt Collection

Lecture 31 Industry Insights: Tailored Collection Strategies

Lecture 32 Global Challenges: International Debt Collection Considerations

Section 9: Effective Communication Skills

Lecture 33 Listening with Impact: Master Active Listening and Questioning Techniques

Lecture 34 Mastering the Art of Influence: Persuasive Techniques for Positive Debt Recovery

Lecture 35 Emotional Intelligence in Debt Collection: The Power of Empathy

Section 10: Collecting debts from Individuals

Lecture 36 Decoding Financial Profiles: Evaluate Individuals' Financial Standing for Debt C

Lecture 37 Bridging the Gap: Effective Communication and Negotiation with Individual Debtor

Lecture 38 Beyond the Norm: Explore Unique Considerations with Individual Debtors

Section 11: Conclusion

Lecture 39 Building Lasting Bonds: Strategies for Strong Customer Relationships

Debt collectors, accountants, Managers, Entrepreneurs, Business Owners,Anyone who wants to acquire knowledge on debt collection and credit control