Managing Expectations In Large-Scale Enterprise Proejcts

Navigate the intricacies of stakeholder management and project success

What you'll learn

Understand the foundational principles of managing expectations in large-scale enterprise projects.

Learn effective strategies for stakeholder management, including handling vague requirements and mitigating risks.

Gain insights into the psychological aspects influencing expectations and how to address them proactively.

Develop skills to manage scope changes, communicate effectively, and maintain strong stakeholder relationships throughout the project lifecycle.

Requirements

Basic understanding of project management principles

Minimal exposure to managing or participating in enterprise-level projects and aware of the challenges

Passing familiarity with digital transformation and application development processes is beneficial but not mandatory

Description

This course is designed to enable professionalsin various roles with the skills, strategies, and knowledge necessary for managing expectations in complex enterprise projects. Drawing from decades of experience, it combines practical examples, proven strategies, and expert insights to navigate the intricacies of stakeholder management and project success. Participants will learn actionable techniques for avoiding common pitfalls, such as vague requirements, assumptions, and unmitigated risks, and gain a comprehensive understanding of expectation management applicable to a variety of complex projects.The course delves into the psychological aspects influencing expectations, offering tools to proactively recognise, address, and align them with the desired outcomes. Additionally, it provides guidance on specific strategies, such as creating effective stakeholder briefs, creating and/or responding to Request for Proposals (RFPs), and the significance of involving actual users in the process. Through detailed exploration of methods such as the discovery phase and risk assessments, participants will learn how to craft precise proposals that align with stakeholder needs. The course also covers strategies for vendors to use in the RFP process to highlight gaps and provide improved responses, ensuring better project alignment. By the end of the course, participants will be well-equipped to manage expectations and stakeholder relationships, significantly enhancing their project's chances of success.

Overview

Section 1: Introduction

Lecture 1 Welcome

Lecture 2 Example

Lecture 3 General consideration 1: Human psychology

Lecture 4 General consideration 2: Assumptions

Lecture 5 General consideration 3: Be comfortable saying no

Lecture 6 General consideration 4: Arguments are not necessarily bad

Section 2: Chapter 2: RFPs and other stakeholder briefs

Lecture 7 Introduction

Lecture 8 The challenge of making a good RFP

Lecture 9 Improve expectations management

Lecture 10 The vendor’s perspective

Section 3: Chapter 3: Requirements and risks

Lecture 11 Introduction

Lecture 12 Methodologies

Lecture 13 Balancing requirements and risks

Lecture 14 Requirements refining and prioritising

Lecture 15 Requirements documentation

Lecture 16 Collaborative project managers

Lecture 17 Scope change management

Section 4: Chapter 4: Definition of Done

Lecture 18 Introduction

Lecture 19 Managing risks and bad outcomes

Lecture 20 Creating a Definition of Done (DoD)

Lecture 21 Managing changes to the DoD

Lecture 22 Evaluating the DoD

Lecture 23 Actual vs perceived progress

Section 5: Chapter 5: Estimation and timelines

Lecture 24 Introduction

Lecture 25 Fixed price vs time & materials (T&M)

Lecture 26 Fixed price and T&M compared

Lecture 27 Pitching T&M to procurement

Lecture 28 Tiger/Blended teams

Lecture 29 Calculating risk margins

Section 6: Chapter 6: Project delivery

Lecture 30 Introduction

Lecture 31 Frequent communication

Lecture 32 Risks vs issues

Lecture 33 Delays and crisis management

Lecture 34 Tracking and accountability

Section 7: Chapter 7: Wrap-up and handover

Lecture 35 Introduction

Lecture 36 Collaboration

Lecture 37 Documentation

Lecture 38 Training

Lecture 39 Wrapping up the deliverables

Lecture 40 Operations and maintenance

Section 8: Chapter 8: Conclusion

Lecture 41 Conclusion and key points

Project managers and aspiring project managers looking to improve their foundational skills that are not usually covered in project management courses and certification,Team leaders, consultants, and any professional involved in managing large-scale projects and stakeholder relationships.,Given my own background, it will be particularly beneficial for those working in digital transformation, application development, and cloud strategy.